I was sold a "top of the line" Bosch dishwasher that has not dried dishes properly within first year. I'm talking soaking wet so I dry them each time. While I was given warranty info in the store verbally, I was given nothing in writing - not on the bill, no info or brochures given either. When I called, now for repairs, of course I'm a few months beyond warranty. The Regional manager says flippantly " yeah Bosch don't put heating elements so it's normal the dishes are all soaking". Really? What nonsense! And how disappointing they can't give written warranty information at time of purchase so customers can see later and not let it lapse. Customer service to reach a manager took 4 calls and being told "there is no manager" like stores work with floor employees only. pay the extra $50 and buy your products at a store that is reliable and won't be slippery when you need help!
- Approximate cost of services:
- $700.00
- Company Response
Thank you for your review. My apologies that you are having issues with your dishwasher. Please know that as they manufacture the appliance, Bosch is responsible for all functional issues. I understand that you may now be outside of the one year manufacturer's warranty but my suggestion would be to contact Bosch to see if there is anything they may be able to do to assist.
Regards,
CAS