I purchased, paid in full 5 GE Café appliances in January of 2020 from Canadian Appliance Source. The first customer care person that I dealt with was Nicolas P. He was a horrible customer correspondence person. After months of no word from anyone and having called only to be told I would have to speak to Nicolas, I finally got some assistance from Akshika B. Not only was she kind and very knowledgeable but she kept in touch and emailed me back promptly anytime I had a question on when my appliances would be available. Can’t say enough good things about her.
One by one my appliances were delivered …mid May , mid June ..mid August of 2020 , with the last one today January 13th. I’m hoping she get the commission as she sure deserves it.
Nicolas P just sent” delay from manufacturer” random emails.
I can’t speak to the pervious deliveries in 2020 as honestly I do not remember the delivery people. I can speak to the fellows that delivered my range today. Eli and the other fellow Sam were Amazing!! Such friendly , positive , upbeat, and very competent delivery team. Great “can do” attitude !!
Eli and Sam …Thanks for the five star service.
- Approximate cost of services:
- $20,000.00
- Company Response
Dear Customer,
Thank you for your feedback.
We are very sorry to hear you were not satisfied with your experience with your sales representative. We are pleased to hear one of our Customer Care team members was able to assist you accordingly and professionally throughout the end of your purchase process. Please allow us to follow up with our sales management team regarding your sales experience.
We apologize for any inconvenience this has caused.
Kind regards
M D
CAS