Jordans Floor Coverings

Wonderful service by Jordans flooring Burnaby. The store Assistant Abhishek was very humble to help me select and load the hardwood flooring. My experience was very pleasant and happy to buy from here.

I purchased laminate flooring from Jordan's in the summer of 2015. When I picked up my floors, the sales associate said the store had run out of the foam underlayment I had purchased, and they would only be able to give me half. She said I could pick up the rest when I needed it. Our install got delayed, so we were only able to complete one level of our house. When we were organizing ourselves to finish the install in 2016, I attempted to contact the sales associate to arrange for the rest of the underlayment. It is my assumption that she had since been let go, as the store manager told me I was SOL. He offered me a "deal" on the remaining underlayment I would need, and that he would call me after he got back from his vacation to arrange it. I never heard back from him after that.

While I should have done my due diligence in record keeping for this "questionable" agreement, I would expect better customer service from a national company such as Jordan's. Why are they allowing sales people to do things of this nature? Why is the store running out of something as common as foam underlayment?

I will not be recommending Jordan's to any of my friends or family going forward.

A botched job from beginning to end on two different jobs.

First was an install of carpet that was cut so many times because the installer was lazy. He then burned my carpet trying to seal all the cuts. I was told that they may or may not have done the damage. Are you kidding me. The underlay had two different thicknesses that was easily discernible. The look and workmanship was so bad I switched to laminate. The big mistake was using Jordan's again.
A little over two years later the slats are sliding back and forth creating large gaps.
When I called for repair I was told that it was beyond their two year workmanship warranty. Workmanship should be guaranteed for life. The product is fine, the install was sub standard. Jordan's was not interested at all in fixing the problem.

With regards to Jordan's I have never come across such poor workmanship and customer care. Buyer beware! I will pass this on to all that I can starting with this Home Stars review.

I had a great experience. They were efficient and delivered the service in 2 weeks. Great selection of flooring and the sales guy Gene was very helpful. Very satisfied overall and would recommend them. The only minor complaint is that the transition pieces were not placed on very well and loose. Otherwise content with the work.

Wonderful selection. Jordan's walked us through the different styles and textures. They were very informative. We decided to go with Berber for it's durability and economical cost. Jordan's ordered it and had it shipped within a week. They came to install on time. Removal of the old carpet took mere minutes. There were a few scatches with instalation but were expected. The workers were very fast and efficient on getting the job done. Very satisfied with the whole experience.

Needed new flooring due to a flooding issue. They were knowledgable in that I have a condo with concrete flooring and they recommended engineered hardwood has stood up, which I love.

They were good work with. And they came back and fixed problems with no questions asked. When you phone you know Lee will get someone on it right away and things will get done. Highly recommend them to others.