Hired reliance home comfort for rental heater. They sub to season's change mechanical (SCM) . Was suppose to show between 8 and 5. We called reliance in the am to confirm. They called SCM yes it was a go. At 4:45 we called to see what was up. They said SCM OF BRACEBRIDGE was running late would be at our place by 6. We called at 7. SCM would call in 10 min. At 8 pm Doug from SCM called from 705 687 9252, said he just got the call to come and had no idea he had a call, yet referred to a call at 11 am that he got that was reference to us. Duh, if you are going to deceive get your story straight. You are lazy and wanted to get home for the weekend. You should not be in business if that is how you run your operation. Everyone is welcome to text you at all hours of the night. As we spent the day waiting and cleaning up water from our water heater you were suppose to replace.