Big Comfort

13336 St Albert Trail NW Edmonton AB T5L
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Wild04cats in Edmonton
Wild04cats in Edmonton
1 review Edmonton, AB

Customer service

My husband and I ordered a chair from Big Comfort on Nov 23rd. We were told it would be 6-8 weeks for it to come in, well we are now at the 10 week mark and still no sign of the chair. We have called for the past two weeks to try to get an update on the chair but everytime we call they have different story about its wearabouts or they tell us they need to call us back but never do. The customer service at this store is awful! They are not up front with delivery times and they will not keep you informed about any delays. We were told 2 weeks ago that the chair was made but is in BC at the manufacturers and it would arrive any day. We got the same story when we called a week later. We have been told twice it will arrive within the week and when Friday comes around the chair is still not here. We are now being told that it will arrive middle of February over a month after we were told the chair would be ready. Take your money somewhere else this stores customer service is a joke!

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