Prentice Plumbing & Heating

Plumbing
124 Old Beach Dr Owen Sound ON N4K 5N4
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Prentice Plumbing & Heating
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75%

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Reviews by rating (past 12 months)

Reviews for Prentice Plumbing & Heating

Average customer rating:
8.2 10 (6 reviews)

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lifelongowensounder
lifelongowensounder
1 review Owen Sound, ON
10/10

Always Prompt

I've used this company several times at my home and cottage and Mark and his guys have always been very quick to help out, professional in their workmanship and fairly priced. Would highly recommend this company.

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cecasemore
cecasemore
1 review Owen Sound, ON
10/10

Bathroom renovation, A/C unit, septic issues

Prentice plumbing did an amazing job in our bathroom renovation. Their staff worked quickly and the workplace was kept very clean. The end result was perfection. If I had any questions at all Mark or his guys were very available to answer me.

When our A/C unit went Prentice Plumbing was very prompt to get it replaced as soon as they could.

We received the same prompt service when we had problems with our septic system.

They have a great staff and do really great work

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wendy
wendy
0 reviews Kemble, ON
9/10

New Home build

Entire plumbing and heating system HVAC and in floor heat.
Gas fitting and appliance hookups.
Very professional work.

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markpnf
markpnf
0 reviews Shallow Lake, ON
10/10

Complete heat and AC system.

Great group of guys top notch workmanship. Fast turn around in a no heat situation.

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Cesar in Toronto
Cesar in Toronto
0 reviews Owen Sound, ON

First Review

0/10

Bathroom Renovation nightmare

Dealing with Prentice Plumbing (the owner) has been a very frustrating experience, to say the least. Despite the fact that their estimate was 30% higher than the competition, we were confident that they would provide a better service...a confidence that turned out to be a nightmare.
Our calls to Mark were never returned, promised emails were never received, and despite having made full payment, we are still waiting for a week for the final invoice that was promised. The work started out fine, but was rushed and shoddy near the end, an assessment that Mark agreed with, such as:

- The cold tubing line going to the shower had three colors, blue, clear and red
- The hot tubing line going to the same shower had two colors, red and clear
- The washing machine didn’t have an outlet box
- The water lines of the washing machine were installed on the studs instead of through the studs
- A leak on the cold line

When I first mentioned the needed corrections to the apprentice on site, his response was that I would be charged extra and to do it myself. The real shocker, however, was receiving a phone call from Mark that contained non-stop foul language and irrational yelling. That depth of unprofessionalism was unexpected and very discouraging. There was never an apology for the lapse of judgment, nor compensation for the inconveniences. Suffice it to say that next time, we will take our chances with one of the less expensive plumbing companies.

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