I noticed earlier today that the suction on our central vac was not what it was supposed to be. I called VacWorks to arrange an in-home appraisal to see it it was the central unit (an almost 30 year old Beam) or maybe a hose or some other issue. I did not expect an appointment for perhaps a week or so. Lorne told me he could come over the same afternoon, and indeed he did.
We discussed the issues, he showed me where and what the problem was and we decided on a replacement unit. He even suggested that we might be able to have the new one installed the SAME day. Sure enough, that's exactly what happened. We have gone from an outdated under-performing vac to a brand new one installed and functioning in a matter of hours from first contact - not days or weeks but hours. It was not any sort of emergency of course but I so appreciated the service and the diligence. Lorne also took our power head back to the shop, replaced belts and did maintenance on it, and they replaced the electrical cords in the garage and included a number of disposable bags ALL as part of the same service at no extra cost.
We have used VacWorks before for repairs and parts etc but this is the first wholesale system we have needed. I could not be happier with the service and with the attitudes of both men we dealt with today. I recommend VacWorks unreservedly!