Aero Kitchen And Bath

Formerly Aero Kitchen Cabinets Inc
Kitchen & Bathroom - Cabinets & Design
109-3191 Thunderbird Crescent Burnaby BC V5A 1X3
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Reviews for Aero Kitchen And Bath

Average customer rating:
8.4 10 (5 reviews)

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slkaye in Vancouver
slkaye in Vancouver
1 review Vancouver, BC
10/10

Kitchen, Bathroom and Laundry Room Renovation

REVIEW OF Aero Kitchens
Fabulous to work with. Very patient, accommodating and skilled at what they do. The workmanship was terrific as was the quality of product they used. We had chosen natural cherry. for the kitchen and maple for laundry and bathrooms. It looks amazing. Right from the beginning, we were impressed with the Aero Kitchen dream team. Ronal and Vinesh were very patient throughout the process, listening to what we wanted, and offering great suggestions along the way. They were also equally resourceful when trouble shooting a more complicated reno install and when fine tuning finishing details. In addition, Aero Kitchens had excellent follow up to ensure all was done to perfection even after the job was paid in full. I would not hesitate to recommend Aero Kitchens. They excellent to work with and offer a fantastic product for a reasonable price.

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Company Response

Thank you very much Sylvie. It was a pleasure working with you. Look forward to working with you in the future!

James in Burnaby
James in Burnaby
1 review Vancouver, BC
3/10

Kitchen and bath renovations

We hired Ronal and Vinesh in spring 2015 to renovate our kitchen, ensuite, hall bath and then do some additional tile on two small landings and a basement bath (which also included some new drywall and paint). I waited for nearly a year to post a review because I wanted to do so after some emotion had subsided. We were assured they could work with both our timeframe and our budget and this is the area that was most problematic. There were typical supplier and other issues which I'm not touching on below.

With regard to things within Aero's control, I'll highlight things from most to least positive below.

Trades (4 stars)
For the most part, Tristan did the trades work on our place, with Vinesh working with him (more early than later) and he did a very good job. He was a pleasure to be around and was very diligent in his attention to detail. I do think more resources on a sizable job like ours would have helped, as he was seemingly overworked. Plus, one tradesperson to do electrical, plumbing, tile and most installation was definitely a key issue in time management. One negative was any drywall work. They didn't have a drywaller and it showed. Tristan didn't do the drywalling. Many places where patching, sanding and painting were done had to be re-done, sometimes after they had painted it. Big undulations that were very visible to the naked eye, but apparently good enough to paint. Poor quality control with regard to drywall.

Finishing (3 stars)
The finishing in the kitchen was generally fine, in the upstairs bathrooms less so. At first, Jerry was doing work like grout, caulking, cabinet door installation, etc. We found a lott of this work substandard. Initial installation of kitchen cabinet doors was crooked, he missed large gaps left in his grout work and even used the wrong colour caulking in the bathroom in places. In areas where he was doing caulking around bathroom basins, tile edging, shower doors, etc, as opposed to a nice bevelled bead, there were large finger smears (still are some). I've had to since remove it and re-caulk the tile edging myself. Largely the problems here were having someone without the skill to do finishing work and poor quality control again. It was clear in the last week of the project that they were so far over time, that they were rushing to get out. I almost forgot that, as they were moving our laundry set back into place after tiling the landing, they broke the doors when jamming them back. We only discovered this late, but ended up removing them.

Project management (2 stars)
When we hired them, we had a budget in mind and a date by which we absolutely needed to be done. While they made the date, literally at the last day, we had originally asked them to be done at least a few days in advance so we could clean before we were off on vacation. Originally they planned to be done a couple weeks early. They seemed really time crunched as the project had been originally a 6 week engagement, which ballooned to nearly 10. They started a week later than planned. Ronal 'thought' they could still do it in 5. I knew that wouldn't happen but also didn't expect nearly 10 weeks. As far as I'm aware, not once did Ronal ever do any kind of timeline planning or use any standard processes such as plugging actuals into estimates and revising.

Budget management (1 star)
In terms of budget management, we started at a $53k estimate with some uncosted things. We expected it to be as high as $60k, and had verbally indicated we could go NO higher than $65k. After multiple requests, we received the 'midpoint' invoice 5 weeks in and it was already at $64k. I pressed Ronal for a reason why and got silence and avoidance. He assured me that most costs were already accounted for. Knowing we would now not even come in at $65k, I told him to be VERY diligent for the remainder of the project. We even removed some work from the basement to keep the budget as low as possible.

The final invoice came in at $74k, a nearly 25% increase over $60k and 15% more than we indicated our limit was. Thankfully, we had enough holdback that we were able to negotiate a small reduction. We had a lot of communication back and forth (mostly from us). We expected a reduction to get us closer to our maximum and we were trying to be flexible, going as high as $69k. Claiming 'unforeseen costs' as the reason, Ronal offered a list of things that were actually in the initial estimate and had either gone up or not had a proper cost assigned to them. The only unforeseen costs in the project were some additional kitchen sub-floor/tile leveling and straightening of frame materials for our ensuite. These additional costs had all been in the midpoint invoice, so the additional $10k from that point to final invoice was, in our minds, just poor budget management. We never received budget updates at any time. In the end, a 3% invoice reduction on a budget blown by about 25%.

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Marketing oishi from Coquitlam
Marketing oishi from Coquitlam
2 reviews Coquitlam, BC
9/10

Kitchen Rennovation

Aero Kitchen did a wonderful job of turning our kitchen dreams to reality. The workers were very clean and always let us know when something was not going to meet our schedule.

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Company Response

Thank you Mark. Look forward to working with you in the future!

Brandee from Port Coquitlam
Brandee from Port Coquitlam
2 reviews Port Coquitlam, BC
10/10

Kitchen Reno

These guys are really great. They were referred by a friend who had them do her kitchen. Best quote, fantastic work, quick, but great quality. They are very patient & helpful. We gutted the kitchen, so all new custom cabinets, rearranged the layout & also had them open up the wall between the kitchen & the dining room. Everyone comments how my kitchen looks like its straight out of magazine. Thank you so much Aero. Can't wait to see what you can do to my ensuite!

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Company Response

Thank you Brandee! Look forward to working with you in the future!

Michelle from New Westminster
Michelle from New Westminster
1 review New Westminster, BC

First Review

10/10

Kitchen Renovation - Countertop and Sink

We hired Aero Kitchen to install our dad’s friend’s kitchen countertop and sink. We had an amazing experience working with Ronal and Vinesh. They were punctual, attentive to our needs, and knowledgeable. They answered all of our questions in detail, and we were able to understand the work being done, and the options we had for the kitchen countertop and sink. They were both always accessible by phone and email, and they kept us in the loop regarding the progress of the kitchen countertop and sink. Moreover, they did not do work that was not needed to be done, which was a real relief, as we are not well-versed in this field – they actually recommended against unnecessary work. Each time they worked at the job site, they would leave the kitchen clean and tidy. Their quote was very competitive (they were willing to beat other competitors’ prices), and their service was outstanding. When our dad’s friend wanted to unscrew light panels, they did not hesitate to offer their services at no extra charge to us. We have experienced very few companies, like Aero Kitchen, who puts their clients’ interests above their own with such ease. We are happy we recommended Aero Kitchen to our dad’s friend and we would highly recommend Aero Kitchen to our other family and friends! If we ever have renovations in the future, we know who to contact! Thanks again for a beautiful product and a great experience!

1 of 1 people found this review helpful.
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Company Response

Thank you very much, Michelle. Look forward to your next project.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aero Kitchen And Bath

For many years, Aero Kitchen and Bath has built an outstanding reputation for their craftsmanship. We operate with the highest level of integrity and this is evidenced by the quality of our work, our loyalty to our customers, and our warranties. We credit our great success to our superior attention ...
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