Overland Rnc Heating Cooling & Gas Fireplaces

Fireplaces
45 Otonabee Drive Kitchener ON
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Fireplaces
Overland Rnc Heating Cooling & Gas Fireplaces
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8%

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Review for Overland Rnc Heating Cooling & Gas Fireplaces

Average customer rating:
0 10 (1 reviews)

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Private User
Private User
Private User reviews Kitchener, ON

First Review

0/10

Unjust sales practice

I called Overland Heating since we had no heating in the house even though the furnace was operational. I was put through the technical Assistance desk who concluded that a service technician would be able to fix the problem. The charge would be $119 for the first hour of labor and the parts would be free.

The very next day, the technician came by and after fixing a switch, charged us $246.91 - you will understand my alarm at this exorbitant charge since we were expecting $119! He told us that $119 is only a diagnostic fee and $99 is a labour charge (+taxes). 

Upon calling the office to complain about this unjust charge, I was told that I was indeed told about the $99 charge in advance. Well, I was not. That is an exorbitant charge to change a switch and completely unjust.

I don't trust them.

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