Beachcomber Hot Tubs & Home Furnishings

Furniture
15139 118 Avenue NW Edmonton AB
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HomeStars  >  Furniture in Edmonton  >  Beachcomber Hot Tubs & Home Furnishings
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57%

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Reviews by rating (past 12 months)

Reviews for Beachcomber Hot Tubs & Home Furnishings

Average customer rating:
7.3 10 (8 reviews)

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Marco in Sherwood Park
Marco in Sherwood Park
0 reviews Sherwood Park, AB
0/10

Beachcomber STAY AWAY

Beachcomber Hot Tubs & Home Furnishings
780-448-9815
15139 118 Avenue NW
Edmonton
AB
CANADA

I called Beachcomber Hot Tubs on September 18th at 10.13 that my hot tub leaks, when R. told me, he put a service request in and somebody should be on my place shortly to check it out.
Nobody showed up!
So I went to the store at 99 street in Edmonton on September 21st and told J. the issue. He said R. didn’t put a service request in and gave me a piece of paper with the service request which also proves my Warranty!
I got a call from their Technicians (S. Tech) and I told her the problem about the inner leakage. We don’t do inner leaks anymore, was the answer and I also have to pay $75 for Mileage, because I live outside of Sherwood Park. I told her right away” The Tub is still under warranty and I am not paying $75. She said we are not charging $75 directly, but Beachcomber will!
After negotiating, I got an appointment on the October 6th to get the tub fixed.
I took a day off, when the technician showed up, just by himself and said: it's too late to fix the tub, is getting too cold' because his glue has to try 24hours above a 5 degrees to give warranty on his work or I have to pay $700 ($350 each way) to haul the tub to their shop to get it fixed. NO I said! So he just winterized the tub and left!
I called beachcomber again. R. was on the phone and he said: He is just the sales guy and doesn’t deal with warranties. I also told R. that S. Tech wants $700 for transportation and he said that’s ridiculous. (That’s the guy who sold me that tub poorly, but that’s another story) He send me a text to call the owner of S. Tech. I called him and mentioned that R. said it would be ridiculous to charge so much for transportation. The guy told me, it is not on us and he will call Beachcomber and sort it out.
Couple days later, I got a call from L. (S. Tech) the lady who set up the first appointment and she told me: Next week we going to have nice weather and we’re able to repair your tub. Is October the 24th at 9.00 a.m., ok for you? I said sure, but I have to work. Do I have to be at home or do you need anything, I asked her? No that’s fine. You don’t have to be there.
On October the 24th I got a call from the owner of S. Tech he can’t fix the tub because he needed water to find the leak.
Since that I didn’t hear anything either from Beachcomber 99 street in Edmonton or S. Tech their only “tub techs” subcontractors!

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Private User
Private User
Private User reviews Vernon, BC
0/10

Absolute worst company we have ever dealth with

Bought tub for pain therapy for husband due to accident. Tub was defective from very first day. Two years of blaming us, not returning calls, not keeping appointments, and now stating if we want it fixed, we need to change the way things are, even though it was exactly that way when the tub originally came in

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Danny
Danny
2 reviews Edmonton, AB
10/10

hot tub, outdoor furniture

Beachcomber Hot Tubs are truly experts in their field. I struggled tremendously with hot tub maintenance, and their patience in teaching and advice made my hot tub work like clockwork. The outdoor furniture that I bought from them has weathered well through Edmonton's harsh winters. They sell high quality furniture and I would highly recommend them.

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Tina from Wabamun
Tina from Wabamun
3 reviews Wabamun, AB

First Review

10/10

Hot Tub Repair

We purchased our hot tub over 12 years ago. Shawn at Beach comber was great at diagnosing the several problems that occurred during this past winter. Coming in the extreme temperatures to make sure that the hot tub was working was great and with the distance he had to travel was well worth it. Thanks to Shawn , he knows his stuff.

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ian in Spruce Grove
ian in Spruce Grove
2 reviews Spruce Grove, AB
10/10

Bought new hot tub

Purchasing a hot tub is a big investment, it was for me anyway. Being able to get quality service, have someone who took the time to answer all my questions was great. I do recommend for everyone to go there. I am right now looking at another hot tub from beachcomber.

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Brent in Edmonton
Brent in Edmonton
3 reviews Edmonton, AB

First Review

8/10

Hot Tub Evaluation

Purchasing a hot tub is a big investment, it was for me anyway. Being able to get quality service, have someone who took the time to answer all my questions was great. The icing on the cake was being able to try out the tub I was interested in, that was really appreciated.

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Jenna in Barrhead
Jenna in Barrhead
1 review Barrhead, AB
10/10

purchased a hot tub and umbreall

We recently purchased a hot tub from Beachcomber North Edmonton. The staff was very helpful and took lots of time to go through all the different options and colors. They have a beautiful showroom with lots of outdoor patio options. We also purchased a 12 foot umbrella that swings around in a circle. We have not been able to use it yet but we absolutely love our hot tub especially on a crisp winter evening!

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ELWilliams
ELWilliams
1 review Stony Plain, AB

First Review

10/10

Repairing of hot tub

They have been exceptional at coming to repair out hot tub which has been giving us a very hard time.....hats off to you. This hot tub came with the home we purchased and is not even one of Beachcomber's line. Excellent service.

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