This is a tough review as we experienced both good and bad in our experience with them. First the bad, we purchased a brand new Amana dryer from them and paid for delivery and removal of the old dryer. When they brought the new dryer, the movers were very friendly and helpful but the first load we put in to dry there was no heat from the dryer at all. We called the store and they told us that we would have to call the warranty # for the repair. I was totally flabbergasted. This new dryer had been in our home for 2 hrs total and it didn't work. Buyer beware, my receipt said FINAL SALE - NO REFUNDS - NO RETURNS. Now the good part of this company, the owner, Eugene called us back and said that he would take a look at our dryer that was replaced and see what the problem was. He called back the next day and the repair had been completed. He said the dryer we had replaced was the better dryer and that he would personally return it to us and remove the Amana dryer. He came the next day and replaced the plug on our wall and re-installed our original front load dryer. He went over and above to provide excellent customer service to us. It was much appreciated.