Candor Plumbing & Heating

Plumbing
1314 Aurele Street Gloucester ON
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HomeStars  >  Plumbing in Ottawa  >  Candor Plumbing & Heating
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57%

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Reviews by rating (past 12 months)

Reviews for Candor Plumbing & Heating

Average customer rating:
5.3 10 (4 reviews)

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KS in Scarborough
KS in Scarborough
1 review Ottawa, ON
8/10

Great Job

Got these guys to change a hot water tank, guys were very friendly and explained things well.

Showed up on time, helped me choose the right size and gave me options and I never felt pressured!

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Private User
Private User
1 review London, ON
10/10

Faucet Installation

I had a great experience with Candor Plumbing. I needed a faucet installed and they answered their phones quickly and came over the same day. When the plumber came he was very friendly and respectful, I would definitely recommend them.

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Private User
Private User
1 review Ottawa, ON
1/10

replace faucet

I wish I had paid attention to the previous review and stayed clear of this company. Since this is the go to company for my condo, I called them thinking I would get a better price and service. I had a leak in my bathroom faucet. The tech said I needed a new faucet and if I picked it up, it would save me money. He spent 10 minutes at my place (most of it was writing up the work order). I asked if I should pay him now for his time, but he said it would all be included when work was done. When work was done I got a bill for $150.00 which I paid. Then the owner calls and says I didn't pay the 1st invoice. He sends it to me and it's for $127.00. I believed that the 10 minute visit was included in my bill. If I had known that the 1st visit was $127.00 I would have gone to Canadian Tire, which is 2 minutes from my place and picked up a faucet and have him install it the same day. I would never have knowingly paid $277.00 to have it installed. The owner was rude. He said the onus was on me to inquire about the price etc... I told him I would have paid for the 1st visit and gone on the web to see how to install it myself. I had a false sense of security because they do work in my building and honestly, the tech made it seems like the 1st and 2nd visits would be combined not separate charges. They could have offered to do it next time they were in my condo to save me money. He agreed to take off $50 and it was like, do you want it or not. It's weird I never got the 1st invoice. I definitely would have cancelled the work order. I wish I had taken the first reviewers advice and not hired this company. I will be talking to my condo board about going with someone else for future work.

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joe
joe
2 reviews Ottawa, ON

First Review

2/10

change of shut off valves in my condo

I called Candor plumbing with request to change 2 shut off valves in my condo and the owner give me price over the phone of $75 plus tax witch equivalents 1 hour labor. I agreed and on the scheduled date i took day of work and waited for them but they never showed up to do the job . I called their office and the owner told me he FORGOT to call me back and cancel my appointment . Well I lost one day of work !!!!!!!!
Ok hi give me date for following week and they show up and did the job in 20 min and now I received invoice for $186.24 , they charge me for 1.5 hours labor or $112.50 instead as i have been told $75 and they charge me 52.31 for 2 parts that cost $5 each .I refuse to pay this double pricing and called to complain but the owner is very rude and threaten me that he will send me to collection agency . STAY AWAY from this crooks

0 of 1 people found this review helpful.
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