I called Mike yesterday, on Holiday Monday morning at 8:30 am - he answered on the first ring so I was already impressed. We desperately needed someone to come out and remove our old gas stove because our new one was arriving by 9am. Mike couldn't do it but recommended we call his buddy George who works in York region - we did, George was able to get to our house within 20 minutes and was great. Thanks to Mike's courtesy and promptness in answering the phone - we were able to have our old stove out, new stove installed, all within an hour of making the phone call - stuff like this never happens and if it wasn't for Mike, it wouldn't have - thanks Mike!!!!!