Cayman Windows And Doors

Windows & Doors Installation & Service
76 Middleton Street Brantford ON N3S 7V7
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Reviews for Cayman Windows And Doors

Average customer rating:
8 10 (47 reviews)

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Susan H in Brantford
Susan H in Brantford
2 reviews Brantford, ON
8/10

Two Slider windows

I had my last 2 slider windows replaced, but unfortunately they were not the style I had thought I ordered. I thought I was getting the ones that lift into the house for ease of cleaning. Instead I got the ones where you have to physically lift them out to clean. Finally they were replaced by the company at no charge 7 months later. Thank you for replacing the window style to lift into the house.

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Company Response

Thanks for the review Susan. We have reviewed our internal processes and we want to try and make sure that customers understand what they are ordering so there is no confusion. We apologize for the delay in getting the repairs done - unfortunately 2018 was consumed with trying to work through the GREENON rebate, and our resources were spread incredibly thin. If there is anything else we can help with in the future, please let us know.
Cayman Windows

Rev. Jo-Anne Thomas from Brant
Rev. Jo-Anne Thomas from Brant
4 reviews Burford, ON
9/10

window replacement

My husband had used the Cayman team for some professional projects for his company, and we chose them for our own home's window replacement. We found them to be friendly, professional and realistic for the timeline and the amount of work to be done. Rob and Adam did an excellent job of installing and the clean-up following.

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Company Response

Thanks Jo-Anne - please let us know if we can help you any more in the future!
Cayman Windows

TLV in Brantford
TLV in Brantford
1 review Brantford, ON
0/10

window pane cracked

Within 1 day of installation the middle pane of glass cracked on bedroom window. Two months later am still waiting for this to be repaired. They attempted once, but the glass wasn't made to the right size and they had to order a new pane. I am still waiting and just keep being put off whenever I have tried to call and inquire. They seem to have no idea at all when it might be ready and not even willing to call and find out from the manufacturer as to how much longer. Very poor customer service. They just keep telling me they are busy with other installations.

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Company Response

Good Afternoon TLV, Thanks for your message. I apologize for the challenges with your windows.
Unfortunately we did make a mistake and build a piece of glass the wrong size for your window.
Your windows are all under warranty and we will take care of replacing the glass for you at no cost.
You had the benefit of capitalizing on the GreenON window program - giving you an amazing rebate for replacing your windows.
We had to make sure everyone involved - like yourself - had windows installed before October 31st.
This deadline was imposed by the newly elected Conservative government and wasn't fair to us or our customers.

We are now working on your site completing the large project and I will see if we can get your warranty glass replaced at the same time.

Thanks for your patience,
Cayman Windows and Doors

Jim in Brantford
Jim in Brantford
1 review Brantford, ON
10/10

Wimdows

We are again extremely happy with the Cayman windows we purchased.
The windows are of excellent quality, the capping is flawless, the caulking is absolutely perfect and unlike me they actually clean up after themselves.
The installers were knowledgeable, friendly and quick.
Thanks again Mike.

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Company Response

Thanks Jim, we appreciate your business. Let us know if we can help you with anything else in the future.
Regards,
Cayman Windows and Doors

Private User
Private User
Private User reviews Brantford, ON
10/10

I had 7 windows removed and replaced and trimmed on inside and out

I found all people involved from office, factory, the employees who installed the windows very informative and professional. They informed me of warranties on windows and framework. I am quite happy with all avenues of Cayman Windows.

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Company Response

Thanks for the review. If we can help with anything else, let us know!
Cayman Windows

Debbie Burns from Brantford
Debbie Burns from Brantford
1 review Brantford, ON
10/10

Great job by Cayman Windows

We would like to thank Cayman Windows very much for making the entire experience easy and enjoyable. We are very pleased with our new windows and the service from Cayman Windows has been excellent! Our installer, Sam Baker, was very polite and knowledgeable and he did a fantastic job installing our new windows. Sam was very conscientious and cleaned up very well after himself. The new windows are wonderful!! We would recommend Cayman Windows to anyone who is interested in great service and a solid product. We appreciate the fact that Paige took care of all the paperwork for the GreenOn program too! Thanks very much!

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Company Response

Thanks for the review Debbie. If you need any help with anything else, please let us know! We appreciate your business.
Cayman Windows

confused in Brantford
confused in Brantford
1 review Brantford, ON
3/10

Cayman Windows & Doors

Promises made, promises broken. Next promise was joke come to fixing main & only door stuffed in by forced ( I could've done same i'd known. Shady Trick quick fix). Where do I start? Quality & most Workers decent, promptness? NO. When ready to finally set up & do installations to all windows & door. Now was cold from many months of much better weather turn cold out so cold all day, in house, drafts from shimmie fixed wood doing whatever job for this kind of? , so long to wait beyond estimate time after had good part paid before & trusting them, CAYMAN is in it for money , while low income is more interested in good decent , prices, quality of repairs. If that were true but wasn't. A 2nd window in
the upstairs back was & quote NOT wished to be bt later equal to other side, the otherside was decent but is room of not much in there main were drafty. Why?
Another big thing we noticed is how the smaller window wasn't going to stay in place s again, a quick fix it to leave us in cold,
Door situation being is the only in & out to the house. We had great feeling and were trusted, but you guys were not compliant & porch has to be one of most disturbing things, door real nice,, too bad we don't like flies coming in since unable to have screen door open for fresh air and not open for bugs & whatever as reg. visitors into home. Screen Door? Had one!, Worked well. New Contract rule?"Forbidden" NO! Without proper Compliance Voids future anything to do with the door that had no way to stop anything to get in. We were told porc or we'd Void future warranty on door. Who doesn't like being attraction to flies, red & black ants, other unknown, A bird made way in once when getting groceries . If weather isn't good rain, snow, dirt w/heavier window gets right on in. My mom is HER IRENA M. MAJCHER'S Daughter LISA MAJCHER on her behalf. I think that was a broken and unfaithful job, w/ome up sleeve despite no price change. We cannot after having lost a dad, husband & grand dad afford to build no covered sheltered in porch like sunroom, CAYMAN wants to I welcome. Serious though, why? why did you not listen as we were pointing all that was wrong to any 1-2 worker/sat a time. I'm not as impressessed

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Company Response

Please contact us directly so we can better understand your issues - I suggest coming into the office and talking with us directly.
Thanks
Cayman Windows

Wendy
Wendy
1 review Brantford, ON
10/10

Replacing Eight Windows to the High Efficient Triple Glaze

From start to finish anyone we were in contact with at Cayman Windows were very professional and helpful. Of course we had many questions and all were answered quickly. Our two installers (Alex and Brett) are definitely two experts when it comes to window installation. There were very careful, productive and completed the job in a timely manner. The mess that goes along with ripping out and replacing windows (both inside and out) was cleaned up so well that you wouldn't even know there had been a mess. Not only were these men efficient with their workmanship but they're also two very kind and respectful people. I'm sure Cayman is very proud to have these two guys on their team..!!

On a side note, one of the guys noticed a wasp nest. He offered to spray it, get rid of it, and seal the area up. Of course I was thrilled with this as he had the choice to either mention it and correct it, or just let it go. He chose to correct it rather then let it go. These are the type of people you want... they type who care..!!

We also had one little concern that came to my attention during the first day of installation (totally my fault). I called Debra at Cayman and she instantly checked into it and corrected my concern. I won't go into details but, they didn't have to - "they chose to" - just so their customer would be happy.

And Yes...!! I would highly recommend Cayman to anyone who is looking to replace their windows..!!
And Yes...!! I would definitely call them again should I chose to replace more windows..!!

Sincerely,
A Very Happy Customer

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Company Response

Thanks Wendy! Its great to have happy customers!
Cayman Windows

Ben
Ben
1 review Brantford, ON
10/10

Basement windows

Arrived on time. Clean work and nice installers. Professional coming any with good service. Will keep on buying from them.

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Company Response

Thanks Ben, let us know if we can help with anything else!
Cayman Windows

Lizzy W.
Lizzy W.
1 review Brantford, ON
10/10

New Windows

We just replaced 10 windows through Cayman Windows and we are extremely satisfied with all of them. On the day of the install, the four installers, Brett, Jason, John and Nathan, arrived on time. During the removal of the windows, all of the smaller scrap pieces of trim were put into large garbage pails that they brought with them and they put down drop sheets so that any smaller debris would be contained on them. By the end of the day, all 10 windows were replaced, inside and outside trim was secured and looked fabulous. Any old windows that were recyclable were dropped off at the Restore for Habitat for Humanity. All garbage was removed and not one speck was left behind. This entire process with Cayman Windows was stress free: from picking out the windows at their showroom, choosing the correct trim colour when they came to measure, to the final installation process. I highly recommend Cayman Windows and Doors here in Brantford. Thanks to Mike, Scott and their team!!! We love our new windows!

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Company Response

Thanks Lizzy, enjoy your new windows!
Cayman Windows

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cayman Windows And Doors

Welcome to Cayman Windows and Doors. We offer replacement windows installed direct from the manufacturer. Call us today to find out how we can transform your home and make your living space more comfortable. Windows, Entrance Doors, Patio Doors, Steel Doors, California Shutters.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Custom Windows and Doors in a number of configurations and styles.
BRANDS
Cayman Windows Plus Other Direct Parters
STYLES
Casement Windows. Awning Windows. Picture Windows. Fixed Windows. Single Hung Windows. Single Slider Windows. Double Hung Windows. Double Slider Windows. Shaped Windows. Bay Windows. Bow Windows. Steel Doors. Fibreglass Doors. Entry Systems. Double Doors. French Doors. Patio Doors. Sidelites. Transoms. California Shutters. Internal Grilles and Mini blinds.
WEBSITE
http://www.caymanwindows.com
YEAR ESTABLISHED
2000
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Financing available on approval
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.