The three men doing the actual moving were great, BUT dealing with the office is horrible!
Before the move date, they said they offered free mattress bags, wardrobe boxes, and TV boxes. We told them we didn't need any wardrobe boxes, but we did need some mattress bags and some TV boxes. The day of the move, the men showed up with NO mattress bags and NO TV boxes but had LOTS of wardrobe boxes. The company wouldn't send any over, so in the middle of my move, I had to run out and purchase mattress bags myself. The three men that were moving us explained that there were no notes for them for these extra items so I do not blame them, but I blame the office for not telling them.
After the move, we received our invoice and paid it. After reviewing the invoice, we noticed many mistakes on it.
-They charged us DOUBLE the fuel cost that was outlined in contract
- They charged us an environmental fee that wasn't in the contract
-They charged us for 1 hour of travel time even though the contract says it will only charge the actual travel time based on the GPS tracking of the truck (which was only half an hour)
-When asked to see the GPS tracking (which they say they will send you), we waited WEEKS for it and we had to call multiple times for it.
- When asked for a refund of the mistakes on the invoice, they kept saying they will refund us, but it's been a month and still NOTHING.
We have called them every week, multiple times a week and they keep saying someone will get back to us, but they never do.
If you want to book this company, the movers we had did a wonderful job and we thank them for it, but I hope you don't have to deal with the office staff!
- Company Response
We do apologize for the issues with our office. We have been in contact with this customer and compensated accordingly. Sincerely, Blue Line Moving & Storage (Ont.) Inc.