Mackenzie Plumbing & Heating (1989) Ltd

My 40 gallon tank water heater rusted out and started leaking. I called Reliance Mackenzie and they were able to come out the next day to assess the possibility of installing a tankless unit. An appointment was scheduled the for the following day to remove and replace the old unit with the latest in tankless technology. Quaid did an outstanding job of neatly and efficiently installing the new unit which involved re-routing the gas line and coring two vent hole out the side of the concrete basement wall. All work was done to a high standard and I would definitely recommend Reliance to my friends & neighbours.

I had some issues with my basement sink, I had Ryan come out and figure out what was wrong and fix it all within the same day. Ryan went above and beyond all of my expectations.

Thanks Stephan great service 10/10 on our water softener rental service was prompt and friendly and on time and we would recommend this company to anyone looking for similar services

My water heater stopped working
Called in for service to look at as pretty sure non repairable.
Service tech was prepared and quickly replaced water heater.
Very happy with the professionalism and friendly tech.

Our furnace died, we called Mackenzie and they came out within 3 hours to assess the situation. After determining that leasing a new furnace was the best option for us, they had a new one installed in less than 24 hours. The service was quick and efficient and the install guys were clean, quick and knowledgeable. I would definitely recommend Reliance Mackenzie. A great experience overall!

We upgraded the thermostat to a wifi based thermostat and required some wrong changes
Reliance technician knew what to do , was extremely efficient, and displayed a high level of workmanship

Strongly recommend this company

Excellent Service. Brittini kept me informed on status of plan for installation. Brittini was very professional. She was also very friendly and approachable. Everything was explained to me and I feel confident that I made a good choice to rent through Reliance Mackenzie.

I phoned Mackenzie office at 6:45am. I was given an appointment from 7.am. -11a.m. At 9:00a.m. the technician came KYLE. He was so professional in explaining the issue, he's fast and he knows very well the job. Thank you Kyle and Mackenzie for taking my stress away.

The toilet flan was broken , the valve behind toilet leaking and main water valve needed replacing to be able to turn it off.
Quaid completed the main water valve easily and Brittany completed the toilet flan in record time .
Both young technicians were so friendly , knowledgeable and professional .
I was so impressed with both of them .
Quaid changed the toilet flan before he left , he wasn’t happy with how it was working .
The attention to detail and the integrity in which this young man works is admirable.
I am so happy we decided to sign a service contract with this company, their technicians are excellent!
Totally impressed .

From the service technician(Josh), sales person(Purvang) and installers(Clayton and Justin), their work was timely and professional. The need for a quick removal and installation of a new furnace, in December, was foremost on the minds.