This company ripped us off, we paid a deposit for new carpeting on our stairs and hallway. They gave us a quote in writing, then after we gave them our deposit they called us and increased our quote by over 30%. We tried to talk with them and explain our disbelief over this increase but they were very condescending and rude, looking for a fight rather than to resolve the matter and show some form of customer service. They said we were the ones with that were mistaken (even though we had a quote from them in writing and they were in fact the ones who were going back on their word and increased the price) and we're non willing to resolve the matter in a civil way. I just can't believe they are still in business because clearly this is their MO. give a low quote to get the deposit then increase it and deny, deny, deny until the customer either gives in and pays up or walks away without their deposit. UNBELIEVABLE.