HomeStars  >  Drapery & Curtains in Vaughan  >  Mayfair Drapery & Rug Co (Toronto) Ltd
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78%

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Reviews by rating (past 12 months)

Reviews for Mayfair Drapery & Rug Co (Toronto) Ltd

Average customer rating:
8.3 10 (15 reviews)

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J Courtney in Toronto
J Courtney in Toronto
1 review Toronto, ON
0/10

Mayfair- Maxxmar Shadomatic Blinds

Purchased 4 custom Shadomatic blinds in June 2017. Six months later none of the blinds will return to an even position and thus remain lop-sided with a gap between sill and blind. Called Mayfair who disavowed any responsibility. Charge $100 per blind and $15 for each additional blind to asses. Additional fee to return Maxxmar Shadomatic for assessment. Emailed me Maxxmar’s warranty as if that was a help. Insisted if there was a problem had to be reported within a few weeks of purchase. Contrast with another company’s service to us with the Hunter Douglas blinds purchased, blinds with a 7 year warranty and no charge to send in. Message: Avoid.

0 of 1 people found this review helpful.
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Company Response

Dear Valued Customer

We thank you for your input and are very sorry that you are unhappy with our service.

To clarify, the “Terms & Conditions” as set out on our order form clearly state -
Our Free Service Policy is for a maximum of 90 days. After that time our regular service charges will apply
Manufacturer’s Warranty on blinds does not include our company service charges.
Flaws or damages must be reported to our Customer Service Department within 5 days of delivery.

“Our Company Service Charges” include sending a serviceman to your home, inspecting the blinds, determining what is wrong and fixing onsite, if possible.

If not, we would then have to take the blind(s) away, return them to the manufacturer for repair, have them fixed then return and reinstall them in your home.

This is what the service charges are for which we feel is more than reasonable after having the blinds for almost one year.

We are very sorry that you do not find this acceptable but we stand by our product and our more than 60 years in business serving the GTA.

Once again we thank you for your valued business and apologize for any confusion regarding our service policies.

A.M. from Toronto
A.M. from Toronto
1 review Toronto, ON
10/10

blinds and drapes

I had drapes made for the living room and had them also put blinds on all the rest of my windows throughout my home. They came to my home and had samples to pick from and they did the measurements. I am happy with all of them.

0 of 1 people found this review helpful.
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S.R. from Toronto
S.R. from Toronto
1 review Toronto, PE
9/10

custom blinds and drapes

I ordered several custom vertical blinds with aluminum valances. I also ordered some drapes. the whole sales process went very well. Installation was a bit of a process, they had to come 2 or 3 times because they were missing the pieces they needed to install the blinds. They could have been more efficient. However, they look great not, I have had no issues.

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Tara from Toronto
Tara from Toronto
1 review Toronto, ON
9/10

custom drapes

I saw an advertisement for Mayfair when I was on the market for drapes. I found them to be very helpful and reliable. The quality is very good. I am happy with the end result.

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marygore in Bolton, Ontario Canada L7E2S1
marygore in Bolton, Ontario Canada L7E2S1
1 review Oakville, ON
9/10

custom sheers and valance

I have used this company a few times. They have integrity.Most recently I had shears made and a valance. They are helpful with picking the style and fabric most appropriate. They discuss the fabric type, colour and care. It takes about 2 to 3 weeks to get them made and installed, but that is to be expected.

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Barbara from Mississauga
Barbara from Mississauga
1 review Mississauga, ON
10/10

custom drapes

I had Mayfair make custom drapes for my living and dining room, and 2 bedrooms. The initial consultant assisted in helping me pick the colors, the style and fabrics. It was wonderful working with them. The installation crew were professional and friendly. They did a great job with no mess. They were delivered on time when promised. I will use them again.

1 of 1 people found this review helpful.
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scott wareham in East york
scott wareham in East york
1 review Toronto, ON
10/10

sunshades and valances

The whole process was easy. I already had my fabric for the valances. I am really happy with them and feel that I got a good deal. I had friends that used them before so I was confident in using them myself. I have referred them to others.

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Gary from Toronto
Gary from Toronto
1 review Toronto, ON
10/10

custom power roller shades and drapes

I have used Mayfair in my home and also in some of my rental units. I am impressed with the quality of their products and their service. I have bought from other companies, paid more money and not been as happy as I am with Mayfair. Recently I had them make custom power roller shades for the front of my condo that totals 38 feet of windows. Yes, it cost a lot but it was a large area to cover. They also made drapes for our two bedrooms.

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Pat from Toronto
Pat from Toronto
1 review Toronto, ON
10/10

blinds and sheers custom made

This was the third time I had used Mayfair Drapery. Many years ago I had them install the old vertical blinds in my condo. Later we got them to replace those old blinds with new. This third time I had sheers and blinds made, the installers are very good too. They also do upholstery and very soon I will have them re upholster a chair and ottoman for me.

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Peter from Toronto
Peter from Toronto
1 review Toronto, ON
10/10

custom drapes

My mother had used the company before so we were familiar with the quality of their products. We were not disappointed. The gentleman who came to measure offered many options, and was very nice and professional to deal with. The drapes arrived in 4-5 weeks and the installation went very well.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mayfair Drapery & Rug Co (Toronto) Ltd

Mayfair Drapery & Rug Company has been serving the Greater Toronto Area for the past 65 Years as a leader in the Custom Window Covering business. We are a family owned and operated business that has built a solid reputation of service and reliability amongst our thousands of satisfied customers. ...
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