Purchased 4 custom Shadomatic blinds in June 2017. Six months later none of the blinds will return to an even position and thus remain lop-sided with a gap between sill and blind. Called Mayfair who disavowed any responsibility. Charge $100 per blind and $15 for each additional blind to asses. Additional fee to return Maxxmar Shadomatic for assessment. Emailed me Maxxmar’s warranty as if that was a help. Insisted if there was a problem had to be reported within a few weeks of purchase. Contrast with another company’s service to us with the Hunter Douglas blinds purchased, blinds with a 7 year warranty and no charge to send in. Message: Avoid.
- Company Response
Dear Valued Customer
We thank you for your input and are very sorry that you are unhappy with our service.
To clarify, the “Terms & Conditions” as set out on our order form clearly state -
Our Free Service Policy is for a maximum of 90 days. After that time our regular service charges will apply
Manufacturer’s Warranty on blinds does not include our company service charges.
Flaws or damages must be reported to our Customer Service Department within 5 days of delivery.
“Our Company Service Charges” include sending a serviceman to your home, inspecting the blinds, determining what is wrong and fixing onsite, if possible.
If not, we would then have to take the blind(s) away, return them to the manufacturer for repair, have them fixed then return and reinstall them in your home.
This is what the service charges are for which we feel is more than reasonable after having the blinds for almost one year.
We are very sorry that you do not find this acceptable but we stand by our product and our more than 60 years in business serving the GTA.
Once again we thank you for your valued business and apologize for any confusion regarding our service policies.