Dear Valued Customer
We thank you for your input and are very sorry that you are unhappy with our service.
To clarify, the “Terms & Conditions” as set out on our order form clearly state -
Our Free Service Policy is for a maximum of 90 days. After that time our regular service charges will apply
Manufacturer’s Warranty on blinds does not include our company service charges.
Flaws or damages must be reported to our Customer Service Department within 5 days of delivery.
“Our Company Service Charges” include sending a serviceman to your home, inspecting the blinds, determining what is wrong and fixing onsite, if possible.
If not, we would then have to take the blind(s) away, return them to the manufacturer for repair, have them fixed then return and reinstall them in your home.
This is what the service charges are for which we feel is more than reasonable after having the blinds for almost one year.
We are very sorry that you do not find this acceptable but we stand by our product and our more than 60 years in business serving the GTA.
Once again we thank you for your valued business and apologize for any confusion regarding our service policies.