On many occassions I have required the services of Lock-Up Services. Without exception, I have found every staff member friendly, professional, and very service-oriented. They are prompt and punctually service within the agreed upon time-frame.
However, I did have an incident in which I was not pleased. I had requested a deadbolt be placed on the new front door of my apartment building. They accomodated my request promptly. But only afterwards, was I informed that my intercom system would not function with a deadbolt. Thus, when tenants were expecting company, the tenant would have to come downstairs and unbolt the deadbolt to personally permit their guests entry. Obviously, this was ridiculous. I wished they had told me prior to installing the deadbolt.
If the above wasn't bad enough, postal service could not leave mail. They have a key to enter apartment buildings, but are not allowed to accept building-specific entry keys. Thus, my deadbolt must be unlocked at precisely the time mail was being delivered. Again, ridiculous.
I wished they had alerted me to these facts prior to installation, as they were well aware of this, seeing my intercom system blatently in view at the front door.
I relayed my situation to the owner, Chris Wright. I was entirely at his mercy, since I had paid immediately upon installation.
To his credit, he had the front deadbolt removed without charging me that labour fee. In addition to this, he also refunded me the cost of the deadbolt. Now this latter item did take several calls to accomplish. But again, to Chris's credit, he refunded me the full cost.
I wish to add that at first, I had presented the wrong invoice for the deadbolt. Chris said the one I bought was more than double the invoice I had brought in. He certainly didn't have to disclose that.
I feel the test of integrity and customer service truly reveals itself in how a company handles a difficult situation. Lock-up handled this with flying colours.