As we turned on our heat for the first bit of cold weather of the year, we observed the house wasn't really warming up that well. We called Butler as they had done work for us in the past on our rental unit and we were pleased with the quality of and the professionalism of their Journeyman.
I expected a bit of a wait as I'm sure we're not the only household in Edmonton that has heating issues when the weather changes, but when I called Chelsea told me someone could be there first thing in the morning! (between 8-30). At 8:15 the next morning, David called me to let me know he was leaving the shop and to expect him shortly.
When he arrived I explained the issue we were having (to the best of my ability) and he got straight to work. Throughout the job, the communication was excellent. David took the time to explain what he was doing and made suggestions as to other things we could do to get the most out of our 60 year-old boiler.
As it was an older heating system, David made a phone call to an older, more experienced Journeyman to get his input. I must say this impressed me the most about the job. He didn't pretend he knew everything, and as a Journeyman myself, I know you'll never know everything there is to know about your trade. Asking for advice and help when you need it is the sign of a true professional.
As for the technical aspect of the repair, it was discovered that the impeller cartridge on the boiler pump was worn out (loose bearing, shaft play etc) which would cause pressure loss. David made a few phone calls, tracked a cartridge down and went out to get it. After the install he bled the air out of the lines and installed and auto air vent. It took a few hours for the system to get up to temperature again, but I must say it made a difference having proper water pressure flowing through the lines of our baseboard heaters.
I've read most of the reviews here and the biggest complaint I seem to be seeing is the cost. It is annoying to see a low rating given to a company based on cost alone. I don't remember seeing a complaint about the workmanship, which is where you see the most value for your hard-earned dollar. Butler isn't the cheapest by any stretch, but where's the deal if the work isn't done cleanly, professionally and correctly the first time around? For us, quality craftsmanship, communication and promptness is paramount, and is the main reason we continue to avail of Butler's services.
Update (November 3, 2016)
As recommended David on his last visit, Bryce and Keith came today and performed a power flush on the boiler and took care of a couple of minor plumbing issues ($1330.21). It took about 5 hours for the service and as expected, the work was performed professionally and promptly. Very friendly guys and pleasure to work with. Thanks again!