Butler Plumbing Heating & Gasfitting Ltd

Heating & Air Conditioning
4260 93 St NW Edmonton AB T6E 5P5
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93%

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Reviews by rating (past 12 months)

Reviews for Butler Plumbing Heating & Gasfitting Ltd

Average customer rating:
9.3 10 (157 reviews)

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Private User
Private User
1 review Edmonton, AB
2/10

Sky high prices

I requested a bathroom quote, Paul came over and was very friendly. He said he would send over someone to look at my tank-less hot-water system as well as he figured something was mechanical wrong with it. I told him I was planning on re-arranging the piping on the exterior of the house myself but couldn't figure out why it kept freezing off in the winter.
Worker showed up, called the manufacturer, didn't know North from South, rearranged the piping on the exterior of the house and flipped me a bill for $350 bucks at $125/hr for labour. This guy clearly was not a JNYMAN nor were they clear about how much or if I would be charged at all for doing this side project. I expected him to find something mechanically wrong with my unit and fix it but there wasn't anything broken so he should of just left.
Rates are too high, skilled work is poor and no transparency. Do not recommend.

1 of 2 people found this review helpful.
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Company Response

Hello, Thanks for your opinion. Sorry you didn't see value in your experience and the work we did for you. The worker was a journeyman, troubleshoot the problem, fixed it with help from the manufacturer, and left no stone unturned. My offer still stands if your unit ices up inside, we will refund you and go our separate ways. I'm also sorry you felt the need to copy and paste this review on every website you could find.

Private User
Private User
1 review Edmonton, AB
10/10

Emergency Plumbing Services

First time using Butler's services. Their response time was excellent as Bryce was prompt and efficient as he was able to get our plumbing back in order. Very friendly and helpful and we felt at ease with him working in our home. Excellent service came and replaced the piece of copper pipe was leaking on the top of water tank with very reasonable price. Thanks for the good work.

1 of 1 people found this review helpful.
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Company Response

That's great. Really glad we helped you out. Thank you for the review.

Hillary S. in Edmonton
Hillary S. in Edmonton
1 review Edmonton, AB
10/10

Hot water tank repair

I have always had a hard time finding a plumbing/heating company that is reliable, courteous, and provides a high quality of work and service. I was very impressed with Butler Plumbing from the start. They were able to book my servicing at a time that was convenient for me, called the day before to confirm, and were right on time for the appointment the next day. Joseph was very friendly, knowledgeable, and seemed to do great work. I intend to use Butler Plumbing as my primary service provider moving forward.

1 of 1 people found this review helpful.
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Company Response

Thanks Hillary for taking the time to post a review. Have a good day.

MMain from Edmonton
MMain from Edmonton
2 reviews Edmonton, AB
10/10

Professional and conscientious service

Found ourselves without hot water on a very cold day. Joseph at Butler Plumbing did more than replace our water heater - he taught us how to properly maintain the new one to ensure it lasts longer than the 8 years that the old one did. AND took the time to properly vent the heater, removing dangerously faulty vent pipe that had failed due to poor workmanship on original installation (by another company). Also altered the routing of vent and natural gas line, removing needless elbows and awkward access to water shutoff valve. I'm not intimidated by my hot water heater anymore! Many thanks to Joseph for taking the time to do the job carefully, with thought for our family and attention to detail. The work area was clean and tidy, the service friendly and very helpful. Well Done!

1 of 1 people found this review helpful.
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Company Response

Great to here you are all fixed up and running. Thanks for the review.

erik in Edmonton
erik in Edmonton
1 review Edmonton, AB
10/10

Hot Water Heater

My 13 year old hot water tank quit working, and I knew that it was time to replace. Joseph Broere from Butler Plumbing promptly came to my house, was courteous and knowledgeable. He answered all questions I had, and efficiently installed a new hot water tank for me. He protected all flooring and cleaned up after himself. Joseph Broere is a definite skilled tradesman and professional.

1 of 1 people found this review helpful.
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Company Response

Erik, Thanks for the review, we appreciate your extra time and kindness.

Alex in Edmonton
Alex in Edmonton
1 review Edmonton, AB
10/10

Leaking Poly-B pipe

I just wanted to follow up on today’s service call by Will Stewart from Butler Heating and Plumbing and to say huge thank you for your help.
From start to finish the job was done professionally, quickly and invoiced as per quote. William fixed the leaking pipe, explained to me how everything works there and was very helpful.
Great quality work and customer service, Will. Thank you again.
Alex

1 of 1 people found this review helpful.
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Company Response

Thanks again Alex. Great to hear from you.

Greg in Edmonton
Greg in Edmonton
1 review Edmonton, AB
10/10

Replaced Furnace Motor & Wiring

Excellent service by Bryce the technician. Came and replaced the wiring and the furnace motor and after made sure the flow of heat out of the vents was good. Thanks!

1 of 1 people found this review helpful.
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Company Response

Thanks for the review Greg. We appreciate your time.

Greg Whelan from Edmonton
Greg Whelan from Edmonton
7 reviews ,
10/10

Hot water line replacment (section)

Butler continues to provide exceptional customer service and plumbing solutions.

I had a pin hole crack form in the hot waterline which was spraying water when under pressure and needed it replaced ASAP.

Chelsey was excellent in fitting me into the busy schedule and Travis was able to make it out the very next day to replace the needed hot water line section.

Excellent experience all around as has been all my other experiences with Butler and I would highly recommend them to anyone looking for reliable, quality plumbing services.

Greg W

1 of 1 people found this review helpful.
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Company Response

Greg, We very much appreciate the fact that you continue to call us to help with your plumbing needs. Thanks also for taking time out of your day to review our service. You are very thoughtful and kind. Hope to see you around soon. Kevin

Doug from Edmonton
Doug from Edmonton
6 reviews Edmonton, AB
10/10

Clearing of bathroom drain

The plumber did a thorough job of cleaning out the drain below the bathroom sink. It works well now. I also worried that the bath drain was too slow, but he explained that the problem was likely caused by the fact that the ancient system had inadequate venting, so I was getting an airblock. I think he was right.

1 of 1 people found this review helpful.
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Company Response

Thanks Doug for taking the time to review our service. We are always glad to help.

Stan L from Edmonton
Stan L from Edmonton
3 reviews Edmonton, AB
10/10

Plumbing

First time using Butler's services. Their response time was excellent as Kevin was prompt and efficient as he was able to get our plumbing back in order. Very friendly and helpful and we felt at ease with him working in our home.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review. Glad to get you back in order.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Butler Plumbing Heating & Gasfitting Ltd

Providing both Commercial and Residential plumbing and heating service in Edmonton and surrounding area with over 30 years experience.
Butler Plumbing is dedicated to our customers while providing reliable, honest, high quality service.
Customers can rest easy knowing the job is being done professionally, with all work guaranteed.

Customer Service, Boiler and Hydronic Service Repair, Plumbing Repair and Renos
Boilers, Hot water tanks, Tankless Heaters, Water Softeners, Filters, Sump Pumps, Heating Pumps, Humidifiers, Toilets, Sinks , Faucets, Steamers.
Boiler Service and Cleaning, Boiler Inspections and Replacements, Hot Water Tank Replacements, Tankless Heater Installs, Drain Augering, Drain Video Inspection, Plumbing Repairs to toilets, sinks drains, water lines, Poly B replacements, Plumbing Renovations.

CATEGORIES
Heating & Air Conditioning, Plumbing, and Drain Services
PRODUCTS
Boilers, Hot water tanks, Tankless Heaters, Water Softeners, Filters, Sump Pumps, Heating Pumps, Humidifiers, Toilets, Sinks , Faucets, Steamers, Just ask!
SERVICES
Boiler Service and Cleaning, Boiler Inspections and Replacements, Hot Water Tank Replacements, Tankless Heater Installs, Drain Augering, Drain Video Inspection, Plumbing Repairs to toilets, sinks drains, water lines, Poly B replacements, Plumbing Renovations, Just ask!
BRANDS
We will recommend quality brands with track records of good customer service and quality products. We may also steer you away from the products with a bad history.
SPECIALITIES
Customer Service, Boiler and Hydronic Service Repair, Plumbing Repair and Renos
WEBSITE
http://www.butlerplumbing.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
10
RETURN POLICY
Satisfied Customers is our Policy
PAYMENT METHOD
Visa, Mastercard, Cash, Cheque
LICENSES
Licenced
MEMBERSHIPS
Mechanical Contractors Association of Alberta, Canadian Hydronic Council
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
Renovations get written Quotes. Service calls by the hour. We have a well supported staff.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Renovations, one year. Service work, thirty days. If it is our fault, we'll fix it.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.