Always Plumbing & Heating Ltd

Heating & Air Conditioning
Suite 200, 17633 114th Ave NW Edmonton AB T5S 2R9
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Heating & Air Conditioning
Always Plumbing & Heating Ltd
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84%

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Best of 2013 winnerBest of 2013winner
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Reviews for Always Plumbing & Heating Ltd

Average customer rating:
8.5 10 (92 reviews)

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Azem  in Edmonton
Azem in Edmonton
0 reviews Edmonton, AB
0/10

Furnace

Horrible customer service , I purchased a furnace 2016 August, the install the moisture ventilation wrong Direction . Since the day I installation day no one come to to the yearly check up on top of that I called 2017 if they can send some one for Inspaction as there part of there service they put me on hold for 1 hour then hang up the phone , I called again last year to ask why there is no one coming for inspaction the lady on the phone said she is not sure why no one have come and indicated yet she said she will get them to call me ASAP but no one called me yet and now it’s 2019 , very horrible experience

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Teresa in Saint Albert
Teresa in Saint Albert
2 reviews St. Albert, AB
8/10

A/C

My ac was not working, a quick call to Always and a tech was here within an hour. He did a quick inspection and determined thd breaker was off. I never thought to check, especially because the unit was buzzing. I learned something today.....

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Private User
Private User
Private User reviews Edmonton, AB
0/10

The Worst Plumbing Repair Experience of Our Lives

We had our hot water tank fail in March and because of the good reviews that I read online, I chose to call Always Plumbing & Heating to help us. It was one of the two best-rated plumbing companies in all of Edmonton. Right from the phone call, I should have trusted my instincts and chose the other company. The person I spoke to sounded like a young careless out-sourced call center rep who sounded bored and not interested in helping me. She wouldn't talk loudly enough on the phone for me to hear her. Surprisingly it turned out that she was the service manager. I described my situation, explained that we have in-floor heating in our basement and a larger size hot water tank and needed help because it had sprung a leak underneath. She sent out their "top guy" in dealing with in-floor heating systems. He came out, had a quick look at our hot water tank and told us we needed a new one. It was at that point that we asked about tankless water heaters because we had heard they were good and would save us money and up the value of our home. He recommended a Navien 240E and assured us that it would do the job and provide both direct hot water to all our taps and in-floor heating to our basement floor. He gave us a rough price of about $5000 including installation and said that there's a $1000 rebate that we would receive for choosing an energy efficient alternative to a hot water tank. It was only a little more than just getting a hot water tank, so we were excited and chose to go with it. The regret came quickly as it took a lot longer than was promised to finish the job, and there were constant issues. We were told that we would need to run an outdoor exhaust vent for the new Navien and that it would be small and not an eyesore. That was not true. It's huge and ugly and if we had known, we probably wouldn't have gone with a tankless heater at all. He kept forgetting things, like to reconnect the house grounding cables to the pipes, and he didn't have all the equipment he needed to finish the job properly so he had to come back something like four times to do everything as he was constantly promising he would do. He promised to look at other problems that we were mentioning, instead of just to tell us that it's not something their company does. He kept saying he did something a certain way, and that it wasn't the best way, but that he'd be back to correct it. He never came back. We had to call again and again. By the end we just wanted him gone and started to consider having another company come and finish the job for us properly. He left a bunch of plastic piping all over our driveway which we had to take away to dispose of ourselves. Thanks for that waste of time. It took the company several visits just to take away the faulty old hot water tank after repeated requests to complete the work that they had originally promised. After all was said and done, we can't run two showers at the same time because the Navien tankless heater can't handle the hot water demand. We also have a bathtub that does not provide hot water with the hot water tap on at full. We have to open the hot water tap halfway to get hot water. Otherwise it's lukewarm at full. We complained to the service manager. She sent someone else out to come and evaluate the problem, they made a suggestion of installing an interim hot water tank that wouldn't be too expensive and that it would effectively solve our problem. We would have been okay with spending a little more to do everything right. They came back with a quote for about $4000 for this interim hot water tank that "wouldn't be too expensive". We respectfully declined their offer and decided to just bite the bullet and keep our crappy new tankless hot water system. We now take turns taking showers in the morning, when before we used to use two showers simultaneously, it takes half as long to fill up our bath tub, and any natural gas savings that we may have had because of the tankless water heater is offset by the extra water that we need to run just to actually get hot water at the taps. We've said goodbye to washing our hands with hot water, because it takes over a full minute to get hot water at every tap in the house. To make matters worse, I've been trying to contact their customer service to inquire on the status of our $1000 Navien rebate refund and they simply refuse to return my emails. I'm ignored, which is an insult. It says to us that they've had enough dealing with us, that they're biting the bullet and are ignoring our complaints because there's nothing they can do, or that there's a problem with this particular customer somehow, when really we're the ones that were misled, we paid over $5000 for a service that they promised would be to a certain quality and standard, and we were told that they would do everything to make us happy customers and that their online ratings and reviews were very important to them. If I could give Always Plumbing & Heating less than one star, I would, if anything to hit their rating and discourage a prospective customer to go with the other company. We regret choosing this company very much and have given up on receiving any Navien rebate, and on them ever making anything right.

1 of 1 people found this review helpful.
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Company Response

Good afternoon Nick,

We have made every attempt to correct your concerns with your Navien system. We have come out and fixed the venting and water concerns you had form the initial install.
We had verified you were happy with the install of the Navian system, despite how these new units have to vent out the side of the house.
After the job was complete, You and your wife had confirmed everything was operational with your new system.

I have tried several times to reach you about your Energy Efficiency Alberta government rebate to discuss your options, and how we can help you achieve this government-supplied rebate of up to 1000.00.
This rebate is a government managed program and it is not our company that makes a approval decision, nor is it ours to process and provide a rebate to you. We do however submit all the required documents to them and corrosion’s with any questions they may have. We have seen these rebates take a minimum of 8 weeks form submission to completion on the governments end on a good day.
We have submitted everything to them on your behalf, and are working with the program manager to get this reviewed and a decision made for you as quickly as possible. However you also recently advised me that you wish to remove this unit and have a new one installed. In the case should you remove the uni,t the rebate would be nil and void as the government does check and verify all installs of these units, and the unit needs to be installed and maintained in the home for a rebate to be processed.

I have made myself and my team available to you any time you have called and will be happy to continue to work with you on your concerns to ensure the unit is working efficiently for you and your family and also that you receive your rebates should you be keeping the unit installed.

Please let me know when we can discuss this matter in more detail together.

Lindsey Tait, Service Manager

Cathy in Edmonton
Cathy in Edmonton
1 review Edmonton, AB
10/10

Air Conditioning

I was looking for air conditioning and Always Plumbing offered the best option and pricing for what I wanted. The guys were professional, on time and very clean in their installation.

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Private User
Private User
Private User reviews Sherwood Park, AB
10/10

Service furnace for no heat

Have repeatedly called upon this company for plumbing & heating services technicians are courteous & professional. Got the job done in good time and on this trip I had heat within 30 minutes. (Yeah).

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Basement development in Edmonton
Basement development in Edmonton
2 reviews Edmonton, AB
10/10

Perfection and professional

This was a difficult job in a small space. Samantha was very acommodating and pleasant, explaining what was needed. She took the worry out of the problem and suggested the best solution. Then proceeded to do a perfect job and take pictures to send me. I always recommend Always and will recommend Samantha. Thank you!

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Company Response

Thanks for the lovely feedback! All the best in the rest of your basement development!

Angela in Edmonton
Angela in Edmonton
1 review Edmonton, AB
10/10

Replace temperature mixer valve in shower, install new bathroom faucet and sink overflow

Eugene was the most recent tech who came to my home - friendly, courteous, professional and answered my questions. He even went to pick up a part from a previous tech who was in the area, to come back and install it for me so I would not have to make another appointment. They had to answer emergency calls in the morning so could not make it to my appointment but they were able to re-book for the afternoon. Shortly after I confirmed the afternoon appointment, I received a call informing me that they had a tech available who was on his way earlier than expected. I think the first tech who came out for assessment may have been David?? - he was prompt, friendly, courteous, professional. Samantha was next - prompt, friendly, courteous, professional and explained the work to me as she was doing it. All three techs were very respectful of my home (taking shoes off at the door) and ensuring they left the work space clean, even interacting with my dog as he tried to "help" them. Extremely thorough communication from this company: started with helpful web chat, friendly phone service when booking appointment, and lots of followup with phone calls, texts and emails. I used to work in customer service so I know their jobs are not easy when dealing with stressed/agitated customers. Very satisfied with my experience and will not hesitate to use their services again. Price from Always Plumbing was approximately $470 with labour, shower temperature valve and tub overflow and I supplied bathroom faucet which was about $180, so approximately $650 total.

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Company Response

Hi Angela! Thank you for the feedback on all 3 technicians that you met and your entire service experience with Always Plumbing & Heating. We really appreciate you taking the time to share and appreciate you as a customer! You're the best!

Tankless owner in Edmonton
Tankless owner in Edmonton
1 review Edmonton, AB
10/10

Tankless repair

Developed a small leak in the recirc pump on my tankless water heater. Called Always. Had a quick appointment, knew service/visit costs up front. Technician called us 2 hours early to see if it was okay to come earlier. Diagnosed problem quickly. Took a while to find a new pump, spent the downtime doing a full plumbing inspection on my house for free. Finally located the pump at the exact opposite end of the city. Went immediately to pick it up, installed it, flushed the system. Did all of this in one visit. I wasn’t happy with the price of the pump, but that’s not his or the company’s fault. Professional, friendly and cleaned up after himself. Would 100% use them again.

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Company Response

Thanks for the feedback on your experience and glad to hear we got it all done for you in one visit! Thanks for choosing Always Plumbing & Heating as your preferred Plumbing company

Kerry
Kerry
4 reviews Edmonton, AB
3/10

WOW are they EXPENSIVE !!!!!!

I needed a shower value installed in new construction, the wall was open behind the shower stall, i thought $300.00 tops, maybe 2 hours work, i supplied the valve and shower head, my son was the one that was home at the time, and because we had tapers coming the next day he thought it was best to get it done, even though he was quoted $700.00. Long story short, i can’t see myself or anyone i know ever using them again, the job actually worked out to them charging me $255.00 an hour (3 hours work)

2 of 2 people found this review helpful.
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Clayton R in Devon
Clayton R in Devon
1 review Devon, AB
10/10

New Furnace and Hot Water Tank

Excellent service as new furnace and hot water tank was installed By Adam and Gavin. Very professional and knowledgeable on what is required for Code and going beyond it to make it easy for the inspector to see and ensure it is to standard. Being in the trades myself and appreciate the quality of work performed and will recommend to family and friends to Contact Always Heating & Plumbing. From the initial stages of planning was great too with Craig van Derhoek.

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Company Response

Hi Clayton, thank you for the feedback! We hope you have been enjoying your new furnace and hot water tank this winter, I'm sure they are being put to good use! Thanks for choosing Always Plumbing & Heating!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Always Plumbing & Heating Ltd

WE Want To Be YOUR Plumber! ! ! Always Plumbing & Heating Ltd. will ensure you are a happy and satisfied customer. We don’t want to just come in and fix your immediate plumbing and heating needs. . . we want to be your plumber for life. We want to ...
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