Always Plumbing & Heating Ltd

Heating & Air Conditioning
#200 17633 114 Ave NW Edmonton AB T5S 2R9
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HomeStars  >  Plumbing in Edmonton  >  Always Plumbing & Heating Ltd  >  Leak in toilet and inspect shower for leak
Darlene in Edmonton
Darlene in Edmonton
1 review Edmonton, AB

Leak in toilet and inspect shower for leak

Always Plumbing & Heating Ltd
Suite 200, 17633 114th Ave NW
T5S 2R9

Called as i believed damage in bathroom was from shower leaking so needed plumbers report.No leak was found but i was charged 233.00 for inspection.Also had toilet checked for constant running water and was told it was a black gasket so wanted gasket replaced and was quoted another 233.00 which is price of new toilet so refused.Managed to have 50.00 deducted as per advertisement but was also charged 89.00 for service call which was not mentioned upon booking appt.Feel totally overcharged as no work other than inspection was done.

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Company Response

Hi Darlene, we looked into your billing to assess your concerns you outlined in your posting. We found that the plumbers not only did an inspection and diagnostic, but also did indeed complete repairs in your home, as they installed both a flush valve and tank gasket on your toilet, plus investigated possible leaks on your shower. It seems that there may be some indiscrepancy in your statement compared to what our records indicate. Could you please take a moment to call our service manager lindsay, so that we can make sure we aren't missing something here? We would love to change your opinion of us, and of course if something on your invoice is wrong we will correct it! call 780-489-8118