- Approximate cost of services:
- $4,500.00
- Company Response
Thanks, Allen. Much appreciated. We'll be sure to let the team know.
Thanks, Allen. Much appreciated. We'll be sure to let the team know.
Thanks, Taylor, for taking the time to post about your experience with Epic. Your comment about the limited selection of shingles raises the question of whether the options available were limited by the replacement value price range from an insurance claim or the project budget. We will be sure, based on your note, to make sure our future customers are aware of the full range of options. If you have a moment, please send some photos of the uneven cuts you can see to the project manager you dealt with so that our service techs and auditors can review them. Thanks again for your input.
Hello Andy
It has taken some time to track down a possible file based on your name alone; unfortunately, because there is not an identical match to your name it is impossible to trace your project precisely. What we have noted is a project involving a customer whose name is spelled very similarly to yours which was delayed considerably because of trying to correspond for over two months with an inaccurate email address. Then, when we were able to track down the correct email address, we had difficulty getting a response from the person actually responsible for making decisions regarding the file. Obviously, we have no way of knowing if those details applied to your project in particular, but we have listed them to demonstrate to readers of this review some of the reasons for project delays. Thanks again for using Epic Roofing & Exteriors Ltd!
Wow! That's humbling, but thanks for your honesty. Our roofing division manager, would really like the opportunity to resolve the issues you have been having, but we have done so many jobs on streets or areas named Meadowbrook that we are having a hard time sorting out how to contact you and we have not been able to find someone named Viki in our contacts that is connected to one of those addresses. Would you kindly call 403-366-3770 our main number and ask for Donavan and leave your contact details so we can follow up with you? We'd sure appreciate it. The scenario you've described seems very out of the ordinary for us so we'd sure like to deal with the issues immediately. Thanks so much. It would be really helpful to know which Friday and Saturday you are referring to because we have been trying to match our bin delivery records to the details you have provided.
Thanks, Andre. We're glad it got taken care of before winter hit!
Thanks for posting comments on your experience, Larry. Unfortunately, noise is part of the job, but we appreciate that you were able to put that aspect of the project in perspective.
Thanks, Danica, for your recommendation and encouraging words.
Thanks, Tamara! Glad to help.
Hello Frank
Thanks for taking the time to register your assessment of the work performed by Epic Roofing & Exteriors Ltd. It is our policy to try and resolve all issues related to workmanship in direct discussion with homeowners and the insurance adjusters responsible. That said, deductibles and the terms of individual policies are determined by your insurance company; related concerns are best addressed to the agency directly.
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With well-qualified, highly experienced teams, specializing in both residential and commercial – from single family to multi-family, to full building envelope restoration – Epic has grown to be a top-rated industry leader. And with the most 5 Star Google Reviews, is proving to be the roofing & exteriors company trusted by more Albertans than any other contractor.
Over the past 20 years, Epic has grown to be one of Alberta’s largest residential roofing & exteriors company and have proudly completed more than 40,000 projects since 2001. Working hard to develop a strong reputation for honest, friendly, and reliable work. Offering the highest roofing system warranty available in Canada, Epic Roofing & Exteriors is the first and only Platinum Preferred Contractor in Southern Alberta, handpicked by Owens Corning. Also insurance preferred. Our sales team has over 100 years of collective experience in dealing with insurance claims, so we’ve seen it all. The insurance process can be intimidating and confusing when you don’t deal with it regularly and my team stands ready to help and advise you; regardless if you choose to use our services for your repair.