We had hail damage and called Epic out for an estimate. We had 2 houses in Cougar-ridge damaged by hail. On the first house they threw shingles all over the backyard and actually caused my neighbor to complain due to the mess they made. They broke a window when throwing shingles off the roof and then came up with some excuse why it wasn't their fault. On the second house we were charged a 1K deductible and they never did replace the roof just a few shutters and that was it.
Thanks for taking the time to register your assessment of the work performed by Epic Roofing & Exteriors Ltd. It is our policy to try and resolve all issues related to workmanship in direct discussion with homeowners and the insurance adjusters responsible. That said, deductibles and the terms of individual policies are determined by your insurance company; related concerns are best addressed to the agency directly.
We were beyond impressed with the quality of work this company completed for our home. They completed the work in a timely fashion, as well as completely cleaned up the work area on a daily basis (project took about a week). You can certainly tell that this company is a pro in their industry, as well as displaying amazing professionalism with their customers. Thank you Epic!
Thanks for your encouraging words. It is always a delight to pass such comments along to the teams involved.
Epic has replaced the roofing for us on two different properties. In both cases they were cordial, respectful and diligent in making sure they did a quality job. They cleaned up all of the garbage from the replacement.
Thanks for the positive review. It is always nice to know when our goals are attained.
An absolute disappointment!
Epic was referred by our insurance company. I think they told the insurance company they could get it done, then got the job by doing a tiny portion (just to get it started) then coming back over the period of months to do a little bit here and there.
Epic showed up without arranging a time, I came home to a driveway entirely blocked off by their truck and work trailer making it very difficult to walk around the narrow drive with our 1 year old. Worker would leave for days at a time and left a collection of bulky equipment and ladders in our driveway without even the courtesy of asking if that was okay. Seriously!? Who would think that was at all reasonable? Scrap pieces of sharp metal, staples and nails were left in the driveway as well when they left..I called the company and asked that they come and clean it up...two days later it still wasn't cleaned and it is now snowing...thus covering all the tire puncture hazzards.
I'm very unhappy as a result of the poor service, I think I'll go out in the snow and clean it myself...
It's now been 3 months since I've signed off to get this job done and it is still not complete!
Hopefully, others are lucky enough to read my review before considering Epic roofing.
Apologies for the delayed reply, and the disappointing experience. Of course, we are never pleased when we fail to meet our objective of quality workmanship and service. Thanks for your honest review. It will be passed along to our production department and I encourage you to contact your production coordinator with your concerns.
Very professional company, I called in for an estimate someone showed up to measure within 24 hrs and provided me with a detailed quote. Scheduling took a bit longer but the overall quality is very good. It was completed by a crew of 4 chinese guys, did't speak too much english but finish the roof in about a day.
project management is very poor.
craftsman ship is poor
eavetrough work need re-call.
don't know about the roof cause it is too high for me to get up there
never use this company again
Epic Roofing & Exteriors Ltd. is one of the largest Southern Alberta based roofing and exteriors contractor serving Calgary, Lethbridge, Red Deer and surrounding areas. We specialize in new roofs and re-roofs, metal & flat roofs, as well as eavestroughing, siding, soffit, fascia, and cladding solutions.