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Sharlene in Calgary
Sharlene in Calgary
3 reviews Calgary, AB
10/10

Fantastic experience - fixing the shoddy workmanship of another roofing company

After chasing the Go2Guys Calgary contact for a week to get our eaves project started, they installed new eaves, downspouts and a t-rex system for us. The first snow after installation showed that the job was worse than before he fixed it with leaks on both sides of the house, off the front and sides, instead of the downspouts at the back. He also provided a quote to replace the roof as he said the roof was "so rotten he could fall through." I called EPIC for a second opinion and discovered that the Go2Guys assessment about the roof was not true. Interestingly, Go2Guys was very worried about my insistence on getting the second opinions - I believe it was because he was going to get caught on his work quality and about the roof needing to be unnecessarily replaced. I let Go2Guys know we would have another company do the work we needed and politely fired him. We chose to work with EPIC to fix the eave problems and roof repairs.

Epic turned out to be fantastic as they fixed all of the install problems and mistakes that Go2Guys did (incorrectly used wood screws instead of self sealing screws, not screwing in trim so it fell apart, and not putting in brackets on the eaves, and not making sure that water went to downspouts).

Thank god for EPIC - everything has been replaced and installed correctly and the water is flowing to the downspouts now! Unfortunately we have now paid for the project twice (thanks to Go2Guys errors), but at least it is fixed and perfect now with the help of EPIC (great service, communication, workmanship, and follow through). A big shout out to Matt who made the experience smooth and easy and to Gordie for fixing everything so perfectly. Great job from EPIC! Thank you thank you thank you.

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Company Response

Hi Sharlene, thank you for this detailed review. We are very fortunate to have Matt on our team! Thank you for your 10 stars!