Dannburg Floor Coverings

Carpet & Rug Retailers
1050-2600 Portland Street SE Calgary AB T2G 4M6
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Dannburg Floor Coverings
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62%

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Reviews by rating (past 12 months)

Reviews for Dannburg Floor Coverings

Average customer rating:
7.2 10 (9 reviews)

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Andrew from Calgary
Andrew from Calgary
3 reviews Calgary, AB
10/10

Carpet for basement during home renovation

I worked with Glenn Davies from Dannburg on carpet options for our basement during a full house renovation. Glenn was extremely knowledgeable and helpful throughout the entire process. The carpet was the final piece in a 4.5 month house renovation. At this point I was exhausted from all the other issues that I had encountered. Glenn and his team delivered on a seamless customer experience (sales, booking and installation). I have nothing but positive things to say about my experience with Glenn and the Dannburg team.

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Company Response

THANKS Andrew, we appreciate your business and hope the entire renovation turned out just the way you hoped it would!

Private User
Private User
Private User reviews Calgary, AB
10/10

Flooring

I could say awesome things about Tony, the installer all day. He was professional, thorough, and did an amazing job of the living room floor and staircase...even though I have an older home with more than a few weird things going on in the structure. He made the flooring look fantastic. It was exactly what I was looking for. He treated my home respectfully and even made sure my cats did not wander outside. I would hire him again without hesitation.

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Glenn McAuley from Calgary
Glenn McAuley from Calgary
1 review Calgary, AB
10/10

Kitchen renovation

We moved in to our new home last September. A kitchen renovation was first on our list along with new appliances. Dannburg Floor Coverings was recommended as a company that does quality work. A rep (Glenn) assisted us in choosing our tile and pattern. He came to the house measured and verified that what we expected could be delivered. We were booked in on the first available date for installation. The installer (Stefan) showed up just before 10 am on the first day and he left just about 9:30 pm with the back splash tiles in place. He completed the job in 10 hours the next day. When he left the clean-up was done, the kick plate tlies installed, all grouting was done, and the edges were silicone sealed. Stefan appreciated compliments on his handiwork but refused a tip.
Our kitchen looks wonderful and we are glad we chose Dannburg Floor Coverings.

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Company Response

Thanks Glenn, and welcome to Calgary! Stefan is one of our many great installers, and we are so glad to have him on our team, it's installer like Stefan that help us to meet our valued customers needs each and every day. We couldn't do it without them!

l c heintz from Calgary
l c heintz from Calgary
1 review Calgary, AB
10/10

Floor installation

Dannburg was very professional and thorough from start to finish. They have a great variety of luxury finishes in their showroom. I love my new mosaic tile backsplash and handscraped hickory hardwood floors!

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Company Response

THANKS L.C. It's so nice to see people taking the time to write a positive review, it is greatly appreciated! We always strive for 100% customer satisfaction, and it makes us happy to achieve it more often than not. Enjoy your new tile and hardwood for many years to come.

Fred from Sherwood Park
Fred from Sherwood Park
3 reviews Sherwood Park, AB
0/10

Floor coverings

Of all the companies we dealt with for our renovations, Dannburg Edmonton was by far the worst. They were so bad, the problems were too numerous to list them all. The quote was vague, the measurements were incorrect, calls were not returned, appointments missed, installs cancelled, deliveries missed, product shortages, installers uninformed, no formal warranty and lots of outright misinformation. The customer service was and is some of the worst i have ever experienced. Be warned! If this was my operation, I would fire the entire staff!

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Company Response

Hi Fred, we are very disappointed that we received a review such as yours. We do sincerely apologize that you were treated this way and if anything good can come from this, we will learn from it, and make sure no one else has to go through what you did. I tried to look into your file, however, we have never done any work for a “Fred in Sherwood Park”, and so I hope you are giving feedback to the correct company. If it is Dannburg Floor Coverings, I would love it if you could contact me directly, to see if there is anything we could to help the situation. Our standard quotation forms are quite detailed and the same quotation we use for all of our clients, and have never had any feedback that it is not detailed enough? We at Dannburg strive for 100% customer satisfaction and it is never our intention to upset a valued customer. Customers are our lively-hood and we do appreciate each and every one!!!

Dianne from Calgary
Dianne from Calgary
1 review Calgary, AB
1/10

Flooring

I had a recent experience of dealing with Donna from Dannburg. This woman is rude and condescending. I will never return here or recommend to a friend. There are A LOT of other flooring stores in Calgary, I can't imagine why anyone would go here. NEVER Again !

1 of 1 people found this review helpful.
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Company Response

Hi Dianne, we at Dannburg Floor Coverings are very disappointed to hear of your review! Donna has been a long time employee of Dannburg and is quite used to dealing with the "new-home" builders in Calgary, because Donna always has our customers best interest at heart, it is sometimes it is difficult to get her point across and get the end user a quality installation. But we are glad to know we have on-site quality control out there to ensure our valued customers receive the quality they deserve! If there is anything I can do to rectify this unfortunate situation, please call me anytime at [403] 228 5450 and I will personally do everything in my power to make this right! glenn@dannburg.com

Jason in Calgary
Jason in Calgary
6 reviews Calgary, AB
8/10

Carpet Replacement

After noticing that the carpet in our new home was easy to snag - we contacted Dannburg to find out why this was.

After they came out to inspect our carpet - there was no hesitation in informing us that all the carpet had to be replaced because it came from a defective batch. Hearing this, we were concerned about the inconvenience of having to move all our furniture around, etc. However, they took care of moving all the furniture and were very efficient at replacing the carpet.

Their team was very cautious about moving all the furniture and the installation went very well. 6 rooms and stairs were completed in just under 5 hours !!!

What started as a negative impression of the company turned out very positive !

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Company Response

Hey Jason, we're sorry you had to go through that in the first place, but we are glad we could get it rectified for you in the end!! Enjoy your new home!

Jerry in Calgary
Jerry in Calgary
13 reviews CHESTERMERE, AB
8/10

Replace my carpet

called to get my basement carpet done . Dannburg sent a guy out with samples and a bunch of costs . They had the carpet we wanted in stock and within 3 days it was installed perfect with all the extra carpet rolled up and under my stairs

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Company Response

Thanks Jerry, Hope "The Man Cave" is working out for you!

Frank Severinsen in Calgary
Frank Severinsen in Calgary
5 reviews Calgary, AB

First Review

8/10

Carpeted Main Floor

Dannburg did good job installing the carpet we purchased from them. It looks great. The pricing was very reasonable and installation was timely and professional. Dannburg was very knowledgeable about the flooring options and provide great advice.

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Company Response

Thanks for the great review Frank! We at Dannburg Floor Coverings always try to to the best we can.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dannburg Floor Coverings

When it's time to build or renovate your home and you want the best flooring Calgary has to offer, why go any other place besides Dannburg Floor Coverings? We've been in business for nearly 25 years, and our A+ ranking with the Better Business Bureau is just one of many ...
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