Amj Campbell Van Lines

Moving & Storage
Strathroy London ON
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Amj Campbell Van Lines
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53%

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Reviews for Amj Campbell Van Lines

Average customer rating:
7.3 10 (3 reviews)

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Private User
Private User
Private User reviews Toronto, ON
2/10

Local move

Very friendly and professional. Moving out of our previous home was ok. The issues were regarding the move in and afterward.
Movers were unorganized. There was no forethought planning in how the move would unpack. They dumped everything in the house (we could barely move around) and just kept bringing stuff in instead of placing it where we directed.
We have a king size 4 poster bed and I am the first to say, it's not an easy piece to pack/set up but only half the screws were placed and the wood was damaged in several places. The bed was not sturdy and made a lot of noise if we tried to use it (squeezing, clunking). The same
story goes for my husband's office furniture.
The pieces configure into a horseshoe shape with a cabinet on the back desk. There is an extender piece that joins the front desk to the back and it was not secured properly. It collapsed when my husband applied minimal pressure on it as he reached for a book on the back shelf. It completely tipped and caused him to fall from his chair onto the floor!
Please check out the photos.
Needless to say I called and discussed what we were finding and they sent one of the movers back to fix things. He secured the bed by putting in extra screws not at all where they should have been originally. So...this made the bed feel more secure but you couldn't move while you were on it without it making terrible noises AND it looked like hell! Same with the desk. Screws were stripped and wood was busted off around the screws, wood chips on the floor......on & on!
We called a couple more times to no avail so we decided to make a claim. The furniture wasn't 5 years old yet, and they DECLINED our claim!!!!

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com

Many thanks, Charlotte

Andre Chenier from Cumberland
Andre Chenier from Cumberland
1 review Cumberland, ON
10/10

Moving company

We have nothing but praise for the team (composed of Jason and Eddie, and led by Bill) that helped us in our recent move. They were very courteous and meticulous.

The company was AMJ-Campbell, a franchisee of Atlas Van Lines. All our contacts with the employees of that company, starting with Howard, their sales representative, and Greg from the Windsor Ont. office were most pleasant and helpful.

Moving can be a traumatic experience, especially for elderly people such as us. But when when you are assisted by professional people who truly care, such as the above, it is not as bad as we had anticipated.

Bottom line, it's not the company that matters, it's the individuals you deal with that make a difference.

If you live in Southwestern Ontario and need movers, do call Atlas, and ask for Bill and his team.

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Halo in Laurelwood
Halo in Laurelwood
5 reviews Waterloo, ON

First Review

10/10

in town move

Hired AMJ Campbell for the 4th time- this time an in-town move from Forest Hill to Laurelwood- downsizing my home. They were prompt, very nice, careful to wrap everything, took more than I had expected (I was moving some stuff myself), laid down floor cover- even pointed out a ding in the wall that they hadn't made!

If you need good service- Contact Shawn in Cambridge!

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More about Amj Campbell Van Lines

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