In December of 2010, our furnace quit working a week or so before Christmas. We called a few places and decided on Rob's Albertan. They came out quickly to assess the problem, fixed it and determined that we needed to replace our furnace. An appointment was made and a rep came out to give us an estimate, at which time we decided to replace our aging water heater as well.
Installation of our new furnace and tankless heater was done a few days before Christmas. The installers were great, knowledgeable and fast. Everything was completed the same day. Since then, we had a couple of issues but they have come out quickly each time and taken care of the problems.