New AC - Beware their prices are over inflated
My old AC ran into problems so I called Abbey Air. Staff was very courteous and professional. The replacement AC 2.5 tonne 13 Seer Goodman was quoted at approx $3800. My mistake, I did not take comparative quotes. Now 2 weeks later, while referring a friend to Abbey Air, they took multiple quotes. There are well known companies with good reputation installing same model anywhere from $2100 to $3000.
Beware. Don't waste your money.
Also, the installation guys were very pushy on maintenance contract and said warranty would be void if I didn't get regular maintenance done through a contract with them. I called the manufacturer directly and they refuted this saying absence of maintenance contract will not void your warranty.
- Approximate cost of services:
- $3,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
All of our prices include our 100% Satisfaction Guarantee for 365 days, along with our 24/7/365 service. We apologize for any confusion regarding the maintenance contract – it is true that annual maintenance is required to keep the warranty valid; however, that maintenance can be obtained through another manufacturer qualified HVAC company. We would appreciate the opportunity to address your concerns if you could please send your full name on the account, address, and phone number to CustomerService@ServiceExperts.com. We look forward to hearing from you.