Gas Line Install
- Company Response
This doesn't sound like us at all! We never ignore customer request, especially if they are safety related. Brian, I would like you to contact me directly to get to the bottom of this. Thank you Peter.
This doesn't sound like us at all! We never ignore customer request, especially if they are safety related. Brian, I would like you to contact me directly to get to the bottom of this. Thank you Peter.
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Dear Mills. Thank you for your review. We are a family owned and operated business proud to offer professional, reliable and honest service for over 20 years! Our prices are very reasonable and we always inform all our customers about any costs prior to commencing with any work. Our technician performed a troubleshooting of your working air conditioner and all parts were properly working without any deviations from the manufacturer specifications. He therefore did not make a recommendation to replace any parts. We do not replace any parts which do not need to be replaced. In addition we did perform a cleaning and maintenance service of your system which was overdue. A follow up visit was required to attend an overheating condenser motor. We immediately contacted the manufacturer to source out a genuine replacement part and stayed in constant communication with you. Sorry, we do not offer any rebuild or used parts and motors.
Thank you for your review Brian. After our initial assessment we immediately contacted the manufacturer to source out the replacement part. We also allocated a time slot in our schedule to complete the repair. Unfortunately the part crucial for the repair did not arrive on time as expected. This delay is very unfortunate and out of our control. I had several phone conversations with you and your wife. We also send you an email and text messages. We can understand your frustration and can assure you that we did everything we could to assist you.
Update: We take pride in every of our installations. All of them are according to code and bylaws. Regulations may change over the years. We offered you to make modifications to your system but you decided to go ahead with a competitor. We respect your decision.
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Hi Suzanne and Jon, Thank you for your respond. We pride ourselves to keep the quality of our workmanship to a very high level. To ensure that our new additions live up to our high standards we require that they shadow more experienced technicians for several months. This ensures that we will be able to provide you with our service at the same level of high standard you are used to. This is very different from many other companies which send newly hired licensed technicians by themselves and see what happens. We do not operate that way.
Since the daily work schedule is put in place the night before we were not able to provide you with this information at the time of booking. We are sorry for any inconvenience the presence of the trainee might have caused.