About Pure Air

Heating & Air Conditioning
3065 Ridgeway Drive Mississauga ON L5M 2K9
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70%

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Reviews for About Pure Air

Average customer rating:
9.2 10 (29 reviews)

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Mills in Mississauga
Mills in Mississauga
3 reviews Mississauga, ON
0/10

A/C repair

They came out cleaned my A/C upsold the filter and didn't fix the A/C (which was the reason for my call) I suspect its the capacitor/fan Motor and told them as such. Now I have to wait until after the weekend for them to come by a second time. We requested a repair but ended up getting nothing more than a check up, I've used these guys in the past but after todays experience I probably won't be recommending them to anyone else nor using them again. The price and the amount of time and work spent i feel it was not worth it considering the problem continues after their visit.
They called back on Monday and told me the condenser fan motor was $800, this is a part that costs under $300 tax in. Not sure if it's the Tech or the company but someone thinks it's a good idea to bilk their customers. I hired another company to do the work and it should be completed today at a fraction of the cost About Pure Air wanted.

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Company Response

Dear Mills. Thank you for your review. We are a family owned and operated business proud to offer professional, reliable and honest service for over 20 years! Our prices are very reasonable and we always inform all our customers about any costs prior to commencing with any work. Our technician performed a troubleshooting of your working air conditioner and all parts were properly working without any deviations from the manufacturer specifications. He therefore did not make a recommendation to replace any parts. We do not replace any parts which do not need to be replaced. In addition we did perform a cleaning and maintenance service of your system which was overdue. A follow up visit was required to attend an overheating condenser motor. We immediately contacted the manufacturer to source out a genuine replacement part and stayed in constant communication with you. Sorry, we do not offer any rebuild or used parts and motors.

James Flynn in Toronto
James Flynn in Toronto
1 review Toronto, ON
10/10

Space Pac/Unico AC rebuild

We had a very bad experience with another HVAC contractor. Every aspect of the job was done wrong. We endured one hot summer without AC. When our demands for a fix were rejected we called About Pure Air.

Peter was professional, prompt and very knowledgeable. All of the work was done on time and on budget. The work site was kept clean and organized.

I would highly recommend About Pure Air.

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Masoud Ensafi from Mississauga
Masoud Ensafi from Mississauga
3 reviews Mississauga, ON
10/10

Fixing Furnace problem

I would like to share my experience with About Pure Air Inc. company and the quality and timely service that they provided us few weeks ago.
Our Furnace stopped working at the middle of a Saturday night when the temperature was close to -20 degrees. Sunday morning I called Peter in About Pure Air company and he committed to send one of his colleagues to our place within couple of hours. Beside their quick response and great job that they did to get our furnace fixed in couple of hours, they also did a complete inspection and made recommendations to us to avoid this type of issues in future. Thank you folks for such a great service. Job well done.

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Steven from rockwell masonry
Steven from rockwell masonry
1 review Milton, ON
10/10

Replace Water Heater & Furnace Sleeve

I would like to take this opportunity to thank Peter for his outstanding customer service. Our company required an emergency service call, and the team at About Pure Air was able to respond immediately. Within less than 24 hours the issue was fixed, and to a high standard. It was an absolute pleasure working with this company.

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Philip Kerr from Old Toronto
Philip Kerr from Old Toronto
3 reviews Toronto, ON
10/10

install new furnace

While doing a renovation of lower level of this house, the furnace unexpectedly quit, and due to its age, the decision was made to replace it. I was extremely impressed at how expeditiously About Pure Air completed the installation of a new furnace, the client was extremely happy at the time, and continues to be pleased with the ongoing service.

1 of 1 people found this review helpful.
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Brian Poncelet from Mississauga
Brian Poncelet from Mississauga
1 review Mississauga, ON
0/10

Repair of air conditioner

I bought a air conditioner from Peter in 2008. The air conditioner currently does not work.

Peter checked this out and found a part needed to be replaced. This was late August. Now Sept. 11 after repeated calls I have been told Peter is busy and will get to it later. My complaint is why not tell me?
Update: Oct. 16th. Still no repair. Peter said was unable to respond to any emails til Oct. 1st. Another contractor RED TAGGED!!! (My A/C... advised Peter)... to date no visit. Called Enbridge gas confirmed the REG TAG and suggested poor installation. Have submitted pictures of RED TAG to Homestars.
This problem dates back to AUGUST.

0 of 1 people found this review helpful.
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Company Response

Thank you for your review Brian. After our initial assessment we immediately contacted the manufacturer to source out the replacement part. We also allocated a time slot in our schedule to complete the repair. Unfortunately the part crucial for the repair did not arrive on time as expected. This delay is very unfortunate and out of our control. I had several phone conversations with you and your wife. We also send you an email and text messages. We can understand your frustration and can assure you that we did everything we could to assist you.
Update: We take pride in every of our installations. All of them are according to code and bylaws. Regulations may change over the years. We offered you to make modifications to your system but you decided to go ahead with a competitor. We respect your decision.

Suzanne and Jon in Mississauga
Suzanne and Jon in Mississauga
3 reviews MISSISSAUGA, ON
7/10

Maintenance Service

I requested for yearly maintenance service to be performed on my furnace before winter arrives. On that day, I was surprised that 2 technicians showed up as usually it is performed by one. However, I was told that one of them is a trainee. They completed the work in less than 45 minutes. As we have been a long time customer, we do not wish our house to be used as a training centre since we were not being told upfront about it.

0 of 1 people found this review helpful.
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Company Response

Hi Suzanne and Jon, Thank you for your respond. We pride ourselves to keep the quality of our workmanship to a very high level. To ensure that our new additions live up to our high standards we require that they shadow more experienced technicians for several months. This ensures that we will be able to provide you with our service at the same level of high standard you are used to. This is very different from many other companies which send newly hired licensed technicians by themselves and see what happens. We do not operate that way.

Since the daily work schedule is put in place the night before we were not able to provide you with this information at the time of booking. We are sorry for any inconvenience the presence of the trainee might have caused.

Kal from North York
Kal from North York
5 reviews North York, ON
10/10

High Efficiency Furnace / Maintenance

About Pure Air provides excellent service time and time again. Peter is professional, trustworthy and extremely knowledgeable. He provided us with a reasonable quote to have our furnace changed and the job was completed in a neat, tidy and timely manner. He is always quick to respond to issues and able to come service within days of calling.

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