Ed Whalley is passionate about his trade and workmanship. He has probably forgotten more about roofing (not that it seems like he ever forgets) than most people know. He explains and shows very clearly what the problem (why my original shingles did not last as long as I expected) is and what he is going to do to fix it...in a non-roofing way.
He uses a "crew" (vs. others in the neighborhood had 1 or 2) to ensure he gets the job done quickly. They were very clean as no debris was left behind.
....and my roof looks great!