The company provided a "recommended" and "experienced" tiler. The tiler from the store believed he could put tile on TOP of floating hardwood. Cut all our door moldings to account for the increase in floor height before realizing that cement won't stick to an unstable surface. Pulled all the tiles up with the Nuheat floor mats that he had laid underneath. Scraped off the mats and put them down again. Tiled over top. All Nu heats mats that had been scraped (2 total) were broken beyond repair. I would have to pull up the entire floor to replace them. Ran wires from the floor mats in such a way that you can catch you toe on them and slice it open. Grout was cracking and needed to be fixed within 3 months.
Put hardwood on 2 sets of stairs. made the nosings too deep so the wood cracked when you stood on them. Needed repair immediately.
Replaced tile on fireplaces. Had no idea how to finish the edges. We chose a horizontal slate ledgestone. When he found he had miscalculated and was off by an inch in tile placement, he added one piece vertically. He did not clean the extra grout off the tiles before sealing them so the tiles look dirty.
We can't fix the fireplace tile or have heated tile floors without starting all over again. We need to replace all the door casings in our kitchen and foyer.
We'll never go back.