Valley Pools & Spas

Swimming Pools, Spas & Hot Tubs
7317 Hyw 15 Carleton Place ON K7C 0C4
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25%

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Reviews for Valley Pools & Spas

Average customer rating:
5 10 (2 reviews)

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Decal
Decal
10 reviews Toronto, ON
0/10

also known as Above and Beyond Pools

We hired this company to replace our pool liner when it was still Valley Pools. Clearly though the new owners, who have a background in landscaping, know nothing about pools.

The liner itself was old and due for a change, and being new to the home (and new pool owners) we deferred to Valley Pools' experience. They came and installed the liner and everything seemed fine. In less than a year though there were several holes just above the waterline which mystified them. It turned out that the liner had been scratched on installation; there was a very fine line running the entire length of the pool that was only visible on close inspection. With the weight of the water tiny punctures opened up and gradually expanded, leaving gaping defects. Valley/ Above and Beyond denied any responsibility and blamed everything from ants to my kids. I had to hire another company to replace the entire liner. When the measurement was done (correctly this time) it turned out that Valley/ Above and Beyond had also incorrectly measured the pool itself, so even without the scratch the liner likely would've failed.

Terrible service.

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Pierre Charbonneau in Carleton place
Pierre Charbonneau in Carleton place
1 review CARLETON PLACE, ON

First Review

10/10

Pool installed

Very punctual and professional staff. The staff also went above and beyond our expectations. A very hardworking young man, took a lot of pride in his job. Pricing was very fair. The owner has a personal touch with his clients, knows them all by name. Great job overall.

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