Tropicana Pools & Spas Inc

Swimming Pools, Spas & Hot Tubs
20 Jackson Ln Arnprior ON K7S 3G8
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54%

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Reviews for Tropicana Pools & Spas Inc

Average customer rating:
5 10 (4 reviews)

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Ray in Arnprior
Ray in Arnprior
1 review Arnprior, ON
10/10

Replacing my pool liner

They replaced my pool liner and it fitted like glove. They are professionals. The owner and the store manager really understand the client needs and are easy to deal with.

So, for the above reasons, I strongly recommend them for any type of work that they provide as well as their service after sale

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Private User
Private User
Private User reviews Arnprior, ON
0/10

Installation of new linear

Never trust Tropicana pool & spas Inc. to come back to fix their mistakes... They were hired to come install a new linear and at the very start they needed to empty the pool (of course) and didn't know how to start their own pump. I had to show the guys how it worked. Second, after the pump was started, they weren't able to pump any water out. The boss (who arrived late) took over 20 min. to figure out that his boys had installed the hoses backwards. When they were finally able to pump water out of the pool, the hose pumping out the water had so many holes & leaks that it flooded my backyard for days. Finally after the installation. As the days past, we had to add water all the time because of a leak around the skimmer. We called the boss and he said it might be the screw and indeed, some of them were stripped. He said he was going to send some screws via mail, didn't even want to come and fix it because he said it was far away (why on earth did you take the contract then buddy ???). Been close to a month now and they still haven't been back to fix the problem/leak, we just get the runaround over the phone,... very disappointing/ poor company & after sale service...

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GH in Renfrew
GH in Renfrew
3 reviews Ajax, ON
10/10

On-Ground Pool Installation plus Patio and Landscaping

We hired Tropicana Pools and Spas to install a 24 foot circular on-ground pool, as well as a Celtic stone retaining wall completely around the pool. They also installed a 16' x 22' patio as well as associated landscaping. Ultimately they remodelled about 70% of our back yard and the end result is fantastic!
We have already re-hired Tropicana for more landscaping next spring, and they will be performing all of our future pool maintenance as necessary.

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mad from dunrobin
mad from dunrobin
2 reviews Dunrobin, ON
0/10

Remove old pool filter and install new one

Called them to remove my old filter and install a new one I had purchased. They came he same day and I thought that was great because in May it's hard to get any pool company to come within 3 weeks. The guys showed up and didn't have the required parts that any pool company would normally have, so I sent someone to the hardware store to purchase what they said they needed. They did the job but my pool was not filled enough to test it so they said start it when your water level is high enough. The next morning I was able to start the pump and I noticed a large amount of water dripping from one of the hoses. So I thought on they said if I have any problems to call them back, I did and the girl that works there said she would send them over same day. I waited and they never showed up. I called the next morning and she sent two other guys , it was clear the minute they started trying to fix the problems that they didn't know what they were doing, they were saying that the first person who did the job was the owner and that he didn't do it right. (HUH) They connected the hoses from the filter to the pump and other pvc plumbing by inserting the hoses inside the pvc and using plumbers glue and caulking, I'm no plumber but even I know that's not right. They went back to they're truck and had the nerve to invoice me for another $60 , they were told what they could do with they're invoice in a very clear way , they left quickly. Of course I couldn't help myself and started the pump a few hours later to see what would happen and like anyone would expect the hoses flew out of the pipes and water went everywhere. I called them back and told them that they are going to pay half the bill for the plumber I have coming tomorrow .

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