I've worked with salesman Dean Dawson before where he had to resolve some of the issues I had with a previous salesperson on a previous job. He came when I asked, was on time and did the measure very quickly.
There were some mix up on the quotes for a variety of reasons.
The products themselves - hickory for the master and silk for the remaining bedrooms along with the bonus room, are top nothc. My dog hasn't been able to claw any of the floor and the cats just flop all over the carpet so good quality and attractive.
The installers were amazing. Frank did the hardwood with some seriously strange cuts that were perfect. Rick, Shan and Co literally had all the carpet done in six hours. My cat supervised but I think the result more to do with their skill than his managerial talents.