Carlos is very nice when he is on-site and Jennifer is very nice on the phone. That's about it though. There was a crack in my stone counter and I was referred to UC by my designer who is paying for the stone so I have been required to use UC. I've been waiting months and I have been promised installation twice. They have not showed up for installation for the second time and have not called me to reschedule. I am very unhappy with this company and their lack of commitment to any kind of service ethic. I would not recommend them at all.