The Carpet Palace

I had been following The Carpet Palace on social media for quite some time, so when it was time to re-do all the floors in my house - it was my first stop! Well, it was not a great experience. I left vowing never to come back and sent them a quick message on social media to let them know how disappointed I was. Their response to my experience was everything you would want it to be. It was genuine, concerned, empathetic and really wanting to help. Bill is such a nice human and he really turned around the entire experience for me. He offered help and advice on the questions I had in store despite me telling him I would not be purchasing for them. In the end, I ended up purchasing all my flooring from them and will continue to go there for all my flooring needs! The entire experience was something I wouldn’t trade. I’m so happy with my new floors and can’t recommend The Carpet Palace enough to anyone! Don’t hesitate, go in here and trust you are in good hands - you will get excellent quality, exceptional service and gorgeous floors!

The Carpet Palace made everything about this purchase easy. Excellent customer service, product and installation. We are very happy.

I received great service from Bill, he kindly dropped samples at my house during covid when the store was closed. When they got the green light from the government they can and installed and cleaned up in under 3 hours. The finished carpet looks amazing!

Absolutely awesome service! Bill
Helped provide an excellent carpet runner and his recommendations were spot on!

We decided to add a carpet runner to our main staircase and wall-to-wall carpeting to our basement staircase to help our dog get around the house easier.

End to end our experience with Carpet Palace was very smooth and easy. We went to the showroom and George showed us some appropriate options for what we were looking for. He was very nice and clearly very knowledgeable. We were able to take home loaner samples to help us decide which carpet to select by seeing what it would look like in the space.

Arranging for the installation was quick and easy and Haji did a beautiful job installing. He was polite and cleaned up before heading out.

Overall, Carpet Palace made the experience easy from start to finish so we are very happy that we chose them!

We had order a high quality vinyl flooring to be installed in a kitchen, bathroom and garden room. They did an excellent job.

The excellent entire upstairs and stair runner done in one day. Furniture moved with care and very happy with every aspect of the job.

Very happy with the service starting from making the right choice to the carpet being installed.

Competitive pricing/ 5 Star quality of workmanship of installation/ Quick and courteous installation team / no mess/ no muss / no fuss

We were a referral from a previous customer and were not disappointed

From start to finish, the Carpet Palace staff and installers were exceptional. The flooring was delivered when promised, the installers were on time, worked efficiently, cleaned up as they went. I would not hesitate to use them again or recommend them.