Professionalism, Punctuality, Responsiveness
Almost a year since installation so we want to share some good and bad. While it was a very expensive renovation, Jim is absolutely an amazing talent. Willing to listen and put to paper every aspect of my vision, knowledgeable direct our dreams into a real kitchen that was doable and he did so right in front of us on paper. Totally changed the experience for us and thankfully he was able to do any customizations I wanted.
They returned to finish up and made sure all was done on their end. Unfortunately, the job was tarnished by the contractors they referred to the other parts of the kitchen not following through in the defects within their work and install quality not repaired to date, and now will not be. We had to buy new hardware to resecure our dishwasher as nobody could do that in the end and many issues have been reviewed for the contractor that we were willing to overlook and now just see as defects.
Unfortunately, we could not get a reply from the Granite company either on how to clean the defects in the face of our counters sadly either.
Thank you Jim for your skills, although our photos did not make your profile images, we love our kitchen and get many raves about it amongst the many criticisms over the contractor install flaws.
The photo is of my husband re-grouting the floor to fix the contractor's flaws in the floor. March 2023 which is why the rating is lower. I gave you a Four because we had to install our dishwasher to the counters after it tipped out on my son's leg. In the likely-to-recommend portion, you lost one star for each bad referral and one for the dishwasher.
Services: Cabinet design, Custom cabinet design & installation, Installation, Cabinet installation
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