I am sure many of us made good comments in regards to windows installation and company that does the installation. I like to be firm and consistent. We parched $33,800 worth of windows from Backer Windows and I was pleased with the sales people specially Alex who came over to measure the windows, and explained in details of installation and windows quality and workmanship. I was impressed by the knowledge that he possess. His crew was excellent Dragutin and Costa was on time and did a great job installing the upper floor.
Make the story short, crew arrived at the site and few windows were missing, I wonder why, why the order wasn't complete after six weeks of waiting time. Next day truck pulls in my driveway with Vinlguard logo and drop of rest of the order, my hart stopped. (Why not Backer) These two bay windows didn't fit the bay frame, the angle was wrong. After few strong words they took one window back for retrofit. Hopefully they will fix the issue ASAP. Will keep you posted, they promised one bay window will be fixed in two days.
Regards
Joe Repic Caledon Ont.
- Approximate cost of services:
- $33,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Mr. Repic,
Thank you for your kind words about "Becker" sales rep and installation crew, from start to finish. We are proud about what we do, one customer at a time.
We understand that you had some confusion regarding delivery. The installation was booked for three (3) days, which fits the estimated lead time 6-8 weeks.
Your Bay windows were NOT missing or forgotten. They were scheduled to be delivered the next day of installation with the carrier on a larger truck. During the installation, when the concern was raised about the angle of the Bay window, the installation supervisor was contacted and arrived at the job site. It was decided to take the Bay window back to the shop, and make a new one. The next morning, the NEW Bay window was delivered to the site and installed. The installation of all 47 windows and a Patio Door is successfully completed.
We always value customer feed back to improve our service,
Thank you again for your business and please enjoy our product for years to come.
Yours truly,
Nancy
/Customer service/