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Softub Canada

Swimming Pools, Spas & Hot Tubs
967 Falconbridge Hwy Sudbury ON
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29%

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Reviews by rating (past 12 months)

Reviews for Softub Canada

Average customer rating:
3.7 10 (3 reviews)

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Wayne in Ajax
Wayne in Ajax
6 reviews Ajax, ON
1/10

Really regretting our Softub purchase

Over 4.5 yrs we've had one issue after another. On two occasions circuit boards in the Hydromate needed to be replaced. We have had three issues with leaks where the liner has holes cut-out for the jets. The tub itself expands somewhat over time due to age and weight of the water; however the vinyl liner doesn't expand, causing it to pull away from the jets. Softub Canada has been totally unhelpful - unwilling to honor the warranty, claiming water chemistry issues without even any actual inspection of the tub. However PH, alkalinity and chlorine have always been carefully monitored and maintained. Our original $6000+ purchase (including accessories) is now ready for the landfill.

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kelly orser from Brampton
kelly orser from Brampton
1 review Brampton, ON
10/10

Best Service Ever

Have had my six man Softtub for over 15 years. The best purchase I ever made. Decided to have it serviced and had it recovered to a different colour. Sales person was so friendly and helpful. They picked up my tub at the scheduled time and returned it looking brand new with it's new cover in the exact time frame they quoted. Have loved dealing with this company. We transport our Softub to our cottage every year and have had no issues with squeezing it into our trailer, no damage ever. Very portable. Exceptional quality Canadian made product. Would highly recommend Softub.

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Bill Slater in North york
Bill Slater in North york
1 review NORTH YORK, ON

First Review

0/10

Soft Tub

BUYER BEWARE !!! If dealing with Soft Tub Canada ... one salesperson in particular will claim the Softtub is quite flexible as far as squeezing through doorways or similar tight places. Problem is, the delivery personnel will not test that flexibility through fear of damaging the unit, and then owning it. A classic case of a saleman saying whatever is necessary to make a sale. My money was returned minus an admin fee - which I expect the saleman pocketed. He also attempted to charge for delivery (which was supposed to be free). There is also a lack of communication between this company and the local stores, regarding Sales, and technical detail. BE VERY CAREFUL WITH THIS COMPANY!! Go with the infatable AERO, or SPA-in-a-box ... it will last as long and for a LOT less money.

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