When we decided to develop our basement we called 23 companies for quotes. When we contacted Urban Abode I didn't think that we would be able to afford them as we saw the amazing projects they had worked on, and we just wanted a basement to match our house. Out of the 23 companies we were taken with Urban Abode in our first phone conversation.
The two biggest things we were worried about were timeline and budget. Everyone of our friends who had ever had any work done told us to be prepared that projects will go over the timeline and exceed the budget.
At the time, I was 6 months pregnant and wanted the renos to be done in 3 weeks. Brad was very honest and explained that it would be 6 weeks to complete, where as other companies said "we might be able to within 4 weeks". Being pregnant I didn't have the luxury of "might". I needed a firm date so we could move in.
Next was of course budget. Brad gave us options for everything to ensure it would fit our budget.
We decided to go with Urban Abode and I can not express how thankful we are that we did.
First - I have NEVER met more polite contractors. Every person that came into our home were so nice. I never had to worry about who would be coming in and out. Honest, nice, caring people.
Second - the payment plan that Urban Abode follows is AMAZING! You don't pay for what isn't done. This allowed us to see the progress and pay for what we saw. For example - 10% is due when framing happens, you actually get to see what your paying for and if there are any issues they are worked out right then and there.
Third - quality. I don't know where to even begin. We didn't want the basement to look as if it was done after the house. We wanted the entire house to flow. They matched the paint, carpet, tiles, baseboards EVERYTHING to ensure it would look good. Considering this house was 10 years old I'm sure that was a challenge, but never once did they complain about anything.
Fourth - even when plans were made and I had last minute changes or didn't like something, they were flexible. They always did everything they could to make us happy.
Fifth - Warrantee and final check. Before we paid the last instalment we went through the basement and verified everything was to our liking. There were some small things that I noticed and they were fixed that same day without question. Even 8 months afterwards, we had to call about a faucet and within days it was replaced and fix with no questions asked and without any charge.
The end result? We have a amazing basement that flows with our house and exceeded our expectations. As my husband says "they under promised and over delivered". We actually like to brag about them as they finished the job a week early and the budget was not over by a penny. The exact amount that we sign the contract for, is exactly what we paid.
THANK YOU URBAN ABODE!!!
If you are considering Urban Abode and want to talk to us about our basement, please contact Brad and he can set it up! I am an actual customer with no affiliations to them, they really are just that good!!
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- Company Response
Jessica, although I responded to your great review personally, I wanted to do here on HomeStars. I know it takes time out of peoples busy day to put something together and post it, but I have to say thank you, as it makes such an amazing difference to companies like ours. I hope you and your family are doing wonderful, all the best!