A competing HVAC company which has had our loyalty for years found a cracked heat exchanger then shut off our older furnace and the gas to it. We were happy that this safety issue was found, but disappointed when they pushed replacing the unit rather than helping with the more affordable repair. Thankfully we approached
Carleton Refrigeration, Heating and Air Conditioning to help get our heat safely going again. I would like to begin by saying it’s great to work with a company that truly knows it’s business and are highly customer-focused. They were prompt, honest and gave us a fair assessment of our options. Though an older unit they advised the part was still under warranty and installation was priced fairly. We made a reasoned decision to repair the unit which is expected to provide heat for many more years. The work was done quickly, efficiently, with great follow up on our satisfaction. Kudos to Tracy and Matt for making this experience a positive one.
- Approximate cost of services:
- $850.00
- Company Response
Thank you for taking the time to write this review. We are grateful that you chose our team and very happy to hear that we left with you completely satisfied with the process and the work performed.