Carleton Refrigeration Heating & Air Conditioning Ltd

We had the privilege of doing business with the Company 3 years ago when we installed new air conditiong and also a new furnace in our home. When we began dealing with one of the owners, Roger Holmes, we were sceptical of some of the information we were given, and questioning things such as `how can a furnace be too big for a home, i.e. wouldn`t it heat better if it was meant for a bigger home`` etc. It was quite a learning experience for us. The gentleman was so wonderful and patient as we asked so many questions and explanations about things. Finally we made a decision to trust the expertise he claimed and we have never looked back. We had always had so many problems with `cold areas` in our open concept home. It would heat up in the loft but the main floor was still cool. The furnace would run on and on in the winter just to get some areas comfortable It was an ongoing headache for the first 12 years we owned this new home.
What we found out was this. Not only were these people amazing to deal with. They treated our home with `white glove`care as they went about their installation.The employees were so pleasant and it was a very comfortable experience having this company in our home. To be clear, we knew nothing about this company, other that we had seen their truck driving in our area in Kanata a few times and had made note of their name and contacted them. After dealing with the owner, Roger Holmes, and their staff, we have never looked back.
All the doubt we had about our furnace being too big for this house. All our questioning about how it could be possible that it was a smaller size we needed has been put to rest.
We now have a much better system running in our home. We finally have a home that is heated in all areas without the constant hot/cold spots all over the house because of the open concept. .We don`t hear that noise of the furnace going on and off all day long. The equipment installed is very quiet, runs evenly at a low speed most of the time, unless we have had to temp down when we are away and it needs a boost to get a gap of temperature ajusted when we get back. It automatically knows to jump into a higher settting to reach the desired temp again once we get home and then it is just wonderful, quiet and cozy.
Our experience was just as great with our air conditoner installation. Though we had not had as many issues in that area, we jneeded a new one, and it runs perfect!
We are very happy. If there is one thing we would really want to tell someone looking for a business that has not only great equipment for heating and cooling, it would be about how much we enjoy their friendly, competent, ongoing service that we take part in. Being a bit of a neat freak, we are so happy with how they treat our home when they come in, not walking through with dirty shoes or boots, not puttting their tools on our hardwood floors etc. We have never looked back and highly recommend this company. We have referred new clients to this company, friends and family alike, so we have put our name on their company with those that trust us.
Hopefully this in some way expresses how strongly we feel about this company and we can't say enough about Roger Holmes himself and how thankful we are to have noticed the `truck`in our area!
Donna C
Kanata