Murray's Appliance Service

Bottom line is this person was so incompetent it took them 40 minutes just to get the freezer door off and the problems escalated from there. End result, he tried to charge me double his $90 quote (guaranteed by his internet ad that the quote won't increase once he starts the job) and with all his incompetence pushed the fridge back only to damage my slate floor, damage the new kitchen cabinet surrounding it (all of which I could live with) and to dent my stainless steel fridge with the wire rack from the freezer which he banged multiple times (while he left the fridge alarm going for about 15 minutes??). Tried to call directly to resolve which was met with unbelievable expletives then issued a complaint to the Better Business Bureau which he failed to respond to. He has the worst customer rating you can have ("F") with the BBB. I sure wish I knew about this website before I opened the phone book - everyday I go to the fridge and the first thing I see is the damage he did and I feel like crying. I know its only an appliance but I would like to make sure he isn't so careless with anyone else.