When we ordered some kitchen tile, nothing arrived after 2 weeks. I called the supplier who said no order was ever placed! No apology given from Universal, they just said they'd try it again and we should keep waiting.
Thier floor tile installer was poor quality. Tile was so badly aligned I cut my heel on a corner. Tile gaps went from 1mm to 5mm. We stopped the work on day 1 and had to rip out all the work.