Nufloors Coquitlam

Floor Retailers
A-1100 Lansdowne Drive Coquitlam BC V3B 5E2
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Nufloors Coquitlam
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66%

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Reviews for Nufloors Coquitlam

Average customer rating:
7 10 (18 reviews)

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Jan in Coquitlam
Jan in Coquitlam
0 reviews Coquitlam, BC
0/10

a problem from the beginning

Nu floors In Coquitlam has changed hands but I thought this was needed to be told anyway. We bought from and had installed by Nu floors Coquitlam, laminate flooring throughout our condominium. From the start there was popping and creaking sounds. After several months of this, we had thought it would settle down, we went to Nu floors for some remedy. The salesman who sold it to us came to the condo and told us this was normal and that I should purchase dehumidifiers. Another year went by and the problem only got worse. Finally some woman at Nu Floors listened to my concerns and an independent assessment was done and it was found that there were several areas where the laminate had been installed incorrectly and so they sent over their best installer who spent 3 days removing baseboards cutting away pieces and installing transitions in all the doorways. The job was not perfect there was still some squeaking and cracking but I said I could "live with it". Here I am a year later and the floors are a nightmare. You cannot walk anywhere on them without hearing a crack, squeak or pop. The new flooring company that took over from Nufloors does not look after former customers . Nufloors Inc. the corporate office says that individual locations are independent and therefore they bare no responsibility either. To me this is a sell-out and should not be allowed to happen. The flooring supplier says that the product is not faulty. Also, the flooring supplier, well known in Canada, I have come to understand is not the most upstanding outfit either. Well something is wrong, this should not be allowed to happen to blameless consumers who in good faith is left holding the bag on something like this. It has been 3 years of complete nonsense and now it seems I have no recourse. I have tried everything. Other flooring companies only want to sell you a new floor or rip up the old one to see what the problem is. This to me unconscionable on the part of Nufloors and the supplier. I would be very wary of dealing with any Nufloors anywhere if this is how they treat their customers in the long run and be careful with suppliers and manufacturers too as they might not back up their product or care whether people with their product in their homes are satisfied or not.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

home restoration

nufloors redid our floors after we had a water leak. Excellent service & workmanship. It was not a planned reno but they made it alot easier for us. Hardwood & luxury tile looks great

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Private User
Private User
Private User reviews Port Coquitlam, BC
0/10

Hardwood floors

Worse experience of my life. Would never use them again or recommend any work to be done by this company.

Bought a new townhouse, floors done by nufloors. Hardwood panels started to shift with gaps between 1/2cm to 4 cm gaps, over 40 differnt locations in 1200 sq/ft unit. Plus had multiple gaps against wall and transition strips. They came by 3-4 times, did not fix problems and was told if I wanted it fixed I would have to pay out of my pocket.

Unacceptable customer service!!!

Note: was dealing with Brian, absolutely worse customer service ever.

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Jennifer from Port Moody
Jennifer from Port Moody
1 review Port Moody, BC
10/10

Laminate Floor

Nufloors did a great job with my new floors. Working with both Niki and Jen made things so easy! They had a great variety of samples to take home with me and Jen provide some awesome design insight based on my plans for my home. I actually ended up going with her flooring suggestion, which was different than my original vision....and I'm so glad I did. My floor looks amazing! The installers showed up on time every day, were so polite and worked super hard. I wouldn't hesitate to use Nufloors again....a great experience start to finish.

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margaret ramsdale from West Vancouver
margaret ramsdale from West Vancouver
1 review West Vancouver, BC
10/10

Installation of hardwood flooring

Recently Nufloors Coquitlam installed 2000 sq. ft. of hardwood flooring in our new condo. It was a very difficult job removing old hardwood and installing new while complying with strata disturbance bylaws. We have used them in 7 other homes. The products have performed beautifully and Brian & Andy did incredible installations. We always recommend Nufloors Coquitlam to all of our friends. They are professional, reliable, work with integrity, offer great quality and excellent value.

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Karen McCullough from Vancouver
Karen McCullough from Vancouver
2 reviews Vancouver, BC
10/10

Home renovation

When you arrive at the store, it just looks like a little place but then you go in and realize that it's got a huge warehouse with an amazing variety of inventory, great prices, fantastic service. Nikki and her staff are the best! Very knowledgeable and are straight shooters who won't sell you something you don't need.

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Patti Therrien from Burnaby
Patti Therrien from Burnaby
3 reviews Coquitlam, BC
6/10

renovations

We were happy with the product available to choose from. We've had the carpet for approx 9 years and we still get compliments are the carpet we choose. It was on the expensive side, but sometimes you get what you pay for. The only reason why I reviews them at a 6 stars out of ten, I found the installation of the carpets with bubbles now after 9 years but the carpet quality is till above average.

0 of 1 people found this review helpful.
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denatale from Burnaby
denatale from Burnaby
3 reviews Burnaby, BC
10/10

flooring

We found the quality of service and flooring at Nufloors Coquitlam to be exemplary. From finding the perfect engineered hardwood flooring for our condo to its delivery -- and being able to return some of the extra material -- our experience with Nufloors was fabulous. We love our flooring and highly recommend them for all flooring needs.

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corinne from Coquitlam
corinne from Coquitlam
2 reviews Coquitlam, BC
9/10

new carpeting

We were shopping for floor covering that we could afford, fit our lifestyle, and, because we are not in a high tax bracket, needed to last for a very long time. Because of our modest income, we are not prone to snap decisions. On 3 different occasions, we visited the same store and talked to 3 different sales consultants. On each visit, we received consistent information and no pressure. We were honest with each of the consultants, and told them that we were dealing with another sales person, whom we expected would receive the commission on the sale. It made no difference to the quality and quantity of help we received.

The work was done on schedule and with absolutely no problems or overcharges. We were pretty happy with the quality of service we received, and with the fact that the product was scheduled, delivered and installed exactly as per our requirements.

When it comes time to replace any more flooring, we would not hesitate to contact Nufloors first.
G & C

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More about Nufloors Coquitlam

Nufloors Coquitlam has been serving the tri city residents since 1986. As a second generation family run business, we pride ourselves on community, commitment, service, product, warranty and our team. Over half of our staff has been with us for over 28 years! We are proud to be a member ...
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