Uniform Custom Countertops Inc

Countertops
289 Courtland Avenue Vaughan ON L4K 4W9
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Countertops
Uniform Custom Countertops Inc
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66%

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Reviews for Uniform Custom Countertops Inc

Average customer rating:
6.6 10 (18 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Company slow to respond

We bought our countertop through ikea and somebody was supposed to contact us to schedule to do measurements for countertops, but nobody called. We contacted IKEA and was told that we need to get in contact with uniform countertops. We had to make several calls to uniform before we can even talk to a person, nobody answers the phone. We were able to schedule someone to come in, which went ok... but there was a minor issue with the configuration of our kitchen that uniform countertop was supposed to resolve and follow up on. It was September 28th that they came in to do measurements and after two weeks, they still wouldn’t contact us to update us so we tried to call and email them to find out what’s going on. It took many emails and phone calls to finally get a response. It turns out uniform posed a question to ikea soon after their visit to our house but they never followed up for two weeks! Finally after we called, they followed up with ikea and was able to get a response from them within a day, meaning we didn’t have to wait 2weeks!! Now it’s October 27th and we still don’t have our countertop one whole month after they came to measure. we have no idea when we would get our countertop and in the meantime our contractor cannot move forward with the kitchen renovation.

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Vlad
Vlad
2 reviews Newmarket, ON
10/10

Himalayan moon kitchen countertops with sink and plumbing installation

This company installed new countertops in my kitchen couple days ago. Himalayan Moon is beautiful product, reasonable priced and we had flawless installation within 2 weeks. The people at the company were responsive and agile to our demands. The installation was quick and smooth.
Highly recommend this company.

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Company Response

Thank you for your feedback. We appreciate you taking the time to share your experience with Uniform!

KSanders in Toronto
KSanders in Toronto
1 review Toronto, ON
0/10

Very bad experience. Please watch the video

Many people are now helping us to deal with the countertop company who messed up our kitchen and made our life miserable with their scheme. The people who are helping us made a video that explains the countertop company scheme in order to wave the 25 year warranty. Please watch the video and share your experience with us. http://www.wdotw.org/ikea/

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Company Response

We appreciate your feedback and our team is looking into this with all parties involved. You will be contacted for resolution.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fantastic Service and looks beautiful

I just had my new countertops installed on my Kitchen and Washrooms by Uniform which I purchased through the Costco program. I could not be happier with the process result. The design consulatant came out to my home and was very knowledgeable about colours and made some great suggestions keeping my price range in mind. I was informed along the way about my production status and expected installation. When the counters were installed I was very impressed with the installation. I never imagined that my kitchen and washrooms would look so beautiful.

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Private User
Private User
Private User reviews Brampton, ON
10/10

New countertop

I hired Uniform to replace my countertop. They did a great job. My top looks beautiful. They were very professional to deal with. I would highly recommend this company. In my case I was very pleased with the final product.

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adam.kostanowicz in Burlington
adam.kostanowicz in Burlington
3 reviews Richmond Hill, ON
9/10

Beautiful Workmanship

We couldn't be happier with the result of our new quartz countertops. We went through costco for this contractor, and it turned out to be a good idea.
The sales process was a little painful (the sales rep eventually left the company/was fired mid-way through our transaction so we had to start again with someone new). But in the end, the quality of the work is top notch. The installers were very courteous.

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Pierre in North york
Pierre in North york
2 reviews Toronto, ON
9/10

Great counter, awesome installation team

Just had a new Caesarstone london grey counter top installed. Very nice product, it looks great in our kitchen. The installation team was knowlegeable and friendly, everything was cleaned up after they left. The counter was actually ready for installation earlier than had been promised, what a nice change!

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Chris in Toronto
Chris in Toronto
1 review Toronto, ON
0/10

Bad installation, no support, no accountability

A picture is worth a 1000 words, enjoy a link to a rar with 10 photos. Please UCC, try to deny evidencen some more:
https://drive.google.com/open?id=0BxjSd5Y9QK2iOVVRU1BmUUdfUGM

Paid November 1st, 2016. Installed December 19th, 2016.
Quartz countertop was stained (44" long stains), had 2 deep chips and 10+ scratches. During installation the installers had issues installing on a level countertop, they un-leveled one side of the countertop by 1/2" and installed the counter with the end of the counter having all weight sitting on a 1/2" tall piece of wood the width of a dime.

Had professionals come to check it, they confirmed the counter will snap if weight is placed on it.

Contacted UCC with photos, they denied being able to see any issue. I cc'd Caeserstone and UCC immediately sent 2 people out to investigate.
Two workers spent 1.5 hours scrubbing the countertop and could not remove the stain. They acknowledged the deep chips and filled the chips...damage is still visible but the surface is smooth and the damage won't spread. They acknowledged the J-Seams were not fully sealed, and they filled the gaps, they took note of the scratches and then investigated the unlevel countertop.
They confirmed the counter was level but the countertop was not level as it had been improperly installed. They were very confused and said they would have their manager contact us by Monday.

Wedensday the UCC Manager contacted us and we set an appointment for them to come replace the counter which was done completely wrong.

Today UCC did not show up, instead, they sent Caeserstone to clean the countertop. The agent identified the staining was due to the installers using dirty clothes with sealant or chemicals on them that stained the top of the counter, he was able to remove the stains effectively using the correct chemicals, not vim. They have no knowledge of UCC saying they would replace the countertop. Caeserstone has been great and very supportive.

UCC? They just keep trying to pass the buck. So sad.

3 of 3 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Quartz counter and undermount sink poor installation

I purchased a quartz counter and undermount sink from Ikea in October 2015 and it was installed November 2015.

In December 2016, I noticed the sink had become separated from the counter. I called the company to have them fix it and it is going to cost me $225+ to have them come do a service call. They say they only offer a 1 year warranty. (I had a problem aprrox 13 months after installation). I assumed since I purchased it from Ikea along with my new kitchen then it would be covered under a decent warranty, but I was wrong.

Reading other reviews it appears I am not the only customer with this problem. Sink installation should last more than 1 year. Avoid this company if you can.

1 of 1 people found this review helpful.
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C f.
C f.
5 reviews Markham, ON
0/10

Kitchen Counter and sink

Two years ago we purchased a quartz countertop and undermount sink through IKEA, and it was installed by Uniform Custom Countertops. A couple of days ago, the sink became unattached and fell into the cupboards below. This should not happen in two years, and obviously it was not installed properly in the first place. When I called the company, they said the warranty was only good for one year, and we would have to pay for it to be reinstalled. I do not recommend this company for their workmanship. We did not want to pay again to have it installed improperly, so we got someone else to do it, at considerable expense.

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