I spoke with Ivan yesterday and scheduled an appointment after I had to call him back to remind him I wanted one. He told me Nick would be at my place at 3pm. I moved all the furniture out of my place so he would be able to do the job. I waited 40 minutes and no one showed up. Then I get a phone call from Nick telling me he was going to be another 20 minutes. I can understand if he was running late. However, not to do me the courtesy of calling me at 3 pm or soon after to tell me this was totally unprofessional. I would not recommend this store to anyone.