Omega Iron And Railings

I cannot express how disappointed I am with my experience dealing with Omega Iron & Railings. We placed an order for a railing $4,500 a year ago, paid a deposit, and to this day, it remains uninstalled, with no communication from the company whatsoever.

The fact that it has taken an entire year without any progress or updates is beyond frustrating. We've tried reaching out to them via phone and email multiple times, but all our attempts have been met with deafening silence. It's as if our business and concerns mean absolutely nothing to them.

This is a clear demonstration of a complete lack of professionalism and integrity. A reputable company should respect their customers and at the very least provide updates on the status of the project, especially when it has been delayed for so long.

I strongly advise against doing business with Omega Iron & Railings. If you value your time, money, and peace of mind, look elsewhere for your railing needs. This experience has been a complete letdown, and it's clear that they do not prioritize customer satisfaction.

We are now taking this to a small claim court to get our money back.

The Omega team is extremely professional and talented. The work was done to perfection in a very surprisingly short amount of time.

So happy with the service and the outcome of the work that Omega Railings did for us. The pricing was reasonable, the design really worked and the quality of the job was excellent. Definitely will use them again and recommend them highly

Excellent experience with Omega Iron and Railings... From the original touch point with their sales team to the installation of my new railing. They kept me up-to-date on the progress of my project and where very responsive and on time each step of the way. Truly a superior experience than with most other contractors that I had to deal with. Thanks!

Great experience with Omega as they exceeded my expectations. They listened to my requirements and designed a beautiful railing that perfectly complements my home. The installation was smooth and efficient, and the end result is simply outstanding. I highly recommend Omega.

Old wrought iron front porch railing had badly rusted hollow upright posts at all corners and could not be saved.
Porch had recently been resurfaced with flagstone, and new concrete steps installed. We sent in some photos of our porch and design preferences. They did a site visit, and gave us a competition quote. Angelo was very knowledgeable, and the install and repair went well.

I cannot recommend Omega Iron & Railings. In my experience which, based on other online reviews, seems be common Omega does not respond after they get your deposit. They were pleasant during the quoting stage. However, as soon as a PO was issued and the deposit paid, the attitude seemed to change.

Omega stopped responding to phone calls and emails. When I was finally able to get someone on the phone, the response was inconsiderate and not helpful. My attempt at escalating the problem initially met with an encouraging response but Omega personnel then failed to meet their own dates for follow-up.

After months of silence, and despite requests for confirmation of the schedule, I was told fabrication was complete and installation would be scheduled in a month. Then . nothing.

Finally, 8 months after placing the order and 3 months after the most recent response again despite repeated attempts to contact them by phone and email I was forced to seek legal assistance. Even then, it took a further 3 months for the fabrication to be verified and the installation completed.

If your time and money is important to you, I recommend you avoid at all costs. Find another contractor even if you have to spend a bit more. Placing an order with Omega will almost certainly leave you frustrated and disappointed.

I paid a deposit back in May and never heard back. They kept promising before getting a deposit that it will take them 6 to 7 weeks to deliver. Weve been way past that and they are not responding properly with any particular date or just refund. Theyve had the worst customer relations. I would rather have my deposit back and go our separate ways if only I could get hold of someone.