I cannot express how disappointed I am with my experience dealing with Omega Iron & Railings. We placed an order for a railing $4,500 a year ago, paid a deposit, and to this day, it remains uninstalled, with no communication from the company whatsoever.
The fact that it has taken an entire year without any progress or updates is beyond frustrating. We've tried reaching out to them via phone and email multiple times, but all our attempts have been met with deafening silence. It's as if our business and concerns mean absolutely nothing to them.
This is a clear demonstration of a complete lack of professionalism and integrity. A reputable company should respect their customers and at the very least provide updates on the status of the project, especially when it has been delayed for so long.
I strongly advise against doing business with Omega Iron & Railings. If you value your time, money, and peace of mind, look elsewhere for your railing needs. This experience has been a complete letdown, and it's clear that they do not prioritize customer satisfaction.
We are now taking this to a small claim court to get our money back.
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